Emergency Department Patient Flow Lead

East Cheshire NHS Trust; Macclesfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

East Cheshire NHS Trust is recruiting an Administrative support role in the Emergency Department to help coordinate patient flow and ensure timely patient care. You will work closely with nursing and medical staff, using Meditech and other IT systems to track journeys from arrival to discharge.

The role emphasizes strong communication, confidentiality and ability to prioritise in a busy ED environment. A DBS check is required and visa sponsorship is not available.

Qualifications

• Proven administrative or clerical experience in a busy office or healthcare environment.
• Competent IT skills including Word, Excel, Outlook and data entry.
• Knowledge of confidentiality, data protection and record management.
• Ability to prioritise workload and manage time effectively.
• NVQ Level 3 in Business Administration or Health Administration.
• Experience using hospital EPR systems such as Meditech.
• Experience in front-line clinical environment (ED/Outpatients/Inpatient Ward).
• Understanding NHS patient flow and 4-hour ED targets.

Responsibilities

• Support patient flow in ED with the ED nurse coordinator and EPIC.
• Utilise Meditech to track patient journey throughout their time in ED.
• Demonstrate effective communication with patients, relatives and staff by phone and in person.
• Handle incoming calls and direct callers to information sources.
• Provide regular announcements of current waiting times for minors and majors.
• Monitor throughput and alert delays to prevent breaches.
• Liaise with specialty teams for timely patient reviews and decisions to admit.

Skills

MS Office

Data entry

Communication

Confidentiality

Time management

Organisational skills

IT skills

Front-line admin

Education

GCSE English & Maths

NVQ Level 3 in Business Administration

Tools

Meditech

EPR/PAS

Job description

East Cheshire NHS Trust is recruiting an Administrative support role in the Emergency Department to help coordinate patient flow and ensure timely patient care. You will work closely with nursing and medical staff, using Meditech and other IT systems to track journeys from arrival to discharge.

The role emphasizes strong communication, confidentiality and ability to prioritise in a busy ED environment. A DBS check is required and visa sponsorship is not available.