Clerical Assistant - Paediatric Emergency Department

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a friendly, people-oriented administrator to join the Paediatric Emergency Department's clerical team. You will be the first point of contact for visitors and will help ensure smooth patient pathways and timely handovers.

You will support in maintaining a tidy reception, scanning notes, stocking forms, and assisting in departmental meetings. A collaborative, compassionate approach is essential to deliver excellent patient care.

Qualifications

• Experience in customer service and reception settings.
• Ability to communicate clearly with patients and visitors.
• Great organisational and multitasking abilities.

Responsibilities

• Book in all patients upon arrival to ensure prompt handovers.
• Maintain tidy reception and waiting areas and escalate issues.
• Attend and participate in Department/Directorate meetings.
• Scan patient notes to coordinate transfers and discharges.
• Ensure patient notes are accessible and forms are stocked.
• Record ambulance handovers accurately in a timely manner.
• Support SPFC in validating ambulance delays and fines.

Skills

Customer service

Reception duties

Team player

Job description

Are you a people person, who likes working in a lively environment? Then we invite you to apply to join our Paediatric Emergency Department's clerical team. You will be the first point of contact for visitors and service users and will assist in the smooth running of the Emergency Department and patient pathways. Using your customer service skills you will have the opportunity to enhance and improve all our visitors' experience when visiting the department. So if you want to work in a friendly team and be a part of delivering excellent, compassionate and respectful patient care, we want to hear from you.,

• Book in all patients upon arrival in a timely and correct manner, to ensure prompt handovers of patients.
• To ensure the reception and waiting areas remain tidy and clean escalating any issues to domestic services, nurse in charge or matron as appropriate.
• To attend and participate in Department / Directorate meetings.
• Scan patient notes ensuring timely co-ordination of transfers and discharges.
• Ensure that patient notes are available and accessible.
• Ensure that patient related forms are stocked appropriately at all times.
• Ensure that ambulance handovers are accurately recorded (Including updating the department's inbound screen) in a timely manner.
• To support the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines. Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.