Payroll & People Advisor

Payroll; Essex; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading Payroll services provider in Essex is seeking a Payroll & People Advisor for a 5-month fixed-term role. The successful candidate will manage payroll processes, ensuring compliance with statutory regulations and addressing payroll queries efficiently. Candidates should be knowledgeable about HMRC legislation and tax regulations. This position emphasizes collaboration, service improvement, and effective communication to support payroll operations effectively.

Qualifications

• Strong understanding of HMRC statutory absence legislation.
• Experience using payroll systems to deliver high-quality service.
• Good working knowledge of payroll processes including deductions and pension schemes.

Responsibilities

• Ensure accurate data input for payroll and deductions.
• Resolve complex payroll queries within SLAs.
• Generate payments and statutory reports.

Skills

Understanding of HMRC statutory absence legislation

Knowledge of tax and national insurance

Experience in payroll systems

Effective communication skills

Education

CIPP qualification (working towards)

Job description

Job Start Date : ASAP

My client are looking to recruit a Payroll & People Advisor on a 5 month fixed term basis.

We are looking for someone with a strong understanding of HMRC statutory absence legislation, also knowledge of tax, national insurance, LGPS and teachers pension regulation contributions and system knowledge to undertake user acceptance testing.

Accountabilities

• Responsible for ensuring data input is accurate to ensure payments and deductions are correctly administered, in line with statutory and contractual requirements e.g. Pensions contributions. Where possible supporting and guiding employees in using self‑service.
• Responsible for resolving complex payroll queries to ensure timeframes are met within agreed Service Level Agreements (SLAs).
• Responsible for payroll processes generating payments to employees and third parties, along with associated internal / external statutory reporting.
• Support the requirement for ensuring the integrity and security of personal, contractual, and financial information, to meet legislation and Council policies.
• Work collaboratively within a team, to ensure work is processed and delivered to a high standard, ensuring quality of outputs.
• Responding effectively to customers’ enquiries in a timely and professional manner and meeting service standards, this can be via the customer portal, in writing, or verbally in a call or meeting.
• Supports the drive to improve the service and quality of outputs and system testing to ensure customer expectations are exceeded.

Essential

• We are looking for someone with a strong understanding of HMRC statutory absence legislation, ideally also with knowledge of tax, national insurance, LGPS and teachers pension regulation contributions and system knowledge to undertake user acceptance testing.
• Evidence of continuing professional development and knowledge in relevant professional area, working towards a CIPP qualification.
• Experience of using payroll systems to deliver a high‑quality service.
• Good working knowledge of payroll processes including statutory payments, deductions, and pension schemes.

Desirable

• Working collaboratively with colleagues to deliver good practice and advice on policy.
• Ability to communicate effectively, demonstrating empathy, listening, and questioning skills to a very high level, with a high standard of written communication.
• Experience of working in a customer‑orientated environment, dealing with queries in a service delivery setting and continuously seeking to improve the services provided.