Payments Technical Account Manager (Contract-to-Perm) in London

Octopus Computer Associates; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading name in global payments is seeking an experienced Payments Technical Account Manager to join their operations team. This hybrid role involves optimizing card processing, resolving payment issues, and supporting regulatory compliance. Ideal candidates will have a strong background in payments operations, solid SQL and Tableau skills, and a passion for driving efficiency within payment systems. This contract role has a strong potential to become permanent.

Benefits

Innovative team environment

Opportunity for career growth

Cutting edge of the payments industry

Qualifications

• Strong technical knowledge of card payments operations, ideally from a card scheme, acquirer, or processor.
• Solid SQL skills, with Snowflake experience as a big plus.
• Tableau proficiency for reporting and insights.
• Proven experience resolving complex operational issues in payments or fintech environments.
• Excellent communication and relationship-building skills.
• A proactive, analytical mindset with a passion for improving payment flows.

Responsibilities

• Be the go-to expert for acquirers, issuers, and network partners.
• Investigate and resolve incidents around transaction processing.
• Analyze end-to-end payment flows to identify inefficiencies.
• Extract and interpret data from Snowflake using SQL.
• Collaborate with business development teams.
• Manage network certifications and compliance processes.
• Lead initiatives to streamline processes and reporting.
• Contribute to key EMEA programs.
• Partner with senior leaders for strategic business reviews.

Skills

Strong technical knowledge of card payments operations

SQL skills

Tableau proficiency

Experience resolving complex operational issues

Excellent communication and relationship-building skills

Proactive, analytical mindset

Tools

SQL

Snowflake

Tableau

Salesforce

Job description

Payments Technical Account Manager (Contract-to-Perm)

Location: Hybrid – London
Contract: 6–8 months (strong potential to convert to permanent)

Our client — a leading name in global payments — is seeking an experienced and technically minded Payments Technical Account Manager to join their high-performing Operations team.

This is a unique opportunity to play a key role in optimizing card processing, resolving complex payment issues, and driving operational excellence across the payment ecosystem.

What You’ll Be Doing

• Be the go‑to expert for acquirers, issuers, and network partners — providing hands‑on technical and operational support.

• Investigate and resolve incidents around transaction processing, settlement delays, and network issues.

• Analyze end‑to‑end payment flows to identify inefficiencies and drive improvements across systems and networks.

• Extract and interpret data from Snowflake using SQL and create insightful dashboards and reports in Tableau.

• Collaborate cross‑functionally with business development teams to improve acceptance rates and support new product launches.

• Manage network certifications and compliance processes, ensuring all participants meet operational and regulatory standards.

• Lead initiatives to streamline processes and reporting — leveraging Salesforce automation and data visualization to boost efficiency.

• Contribute to key EMEA programs such as settlement resolution, SCA/ProtectBuy coordination, compliance audits, and BCP reviews.

• Partner with senior leaders to deliver strategic business reviews and engaging internal communications.

What You Bring

• Strong technical knowledge of card payments operations — ideally from a card scheme, acquirer, or processor.

• Solid SQL skills (Snowflake experience is a big plus).

• Tableau proficiency for reporting and insights.

• Proven experience resolving complex operational issues in payments or fintech environments.

• Excellent communication and relationship‑building skills — able to translate technical insights into business value.

• A proactive, analytical mindset with a passion for improving payment flows and network performance.

Why You’ll Love It

• Work at the cutting edge of the payments industry, supporting both global and emerging markets.

• Influence how millions of transactions move securely and efficiently every day.

• Be part of a collaborative, innovative team that values data‑driven thinking and customer focus.

• Start on an 8-month contract with a strong opportunity to go permanent and grow your career within a world‑class organization.

Keywords: Payments Consultant | Technical Account Manager | Card Scheme | Acquiring | Issuing | SQL | Snowflake | Tableau | Salesforce | Payment Operations | Fintech | Network Processing