Technical Account Manager

Equals; Greater London; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Pension

Life Insurance

Health Insurance

EAP 24/7

25 days holiday

Cycle to work

Season Ticket Loans

Gym access London

Travel currency rates

Career progression

Job summary

Equals is seeking a Technical Account Manager to act as the technical owner for a portfolio of live clients in payments and fintech. You will understand each integration, monitor health, and lead technical responses to incidents, ensuring changes land smoothly for customers.

You will collaborate with the Platform Account Manager to scope technical requirements for new client work, run post-incident reviews, and communicate API updates and migrations.

Qualifications

• Three or more years as a Technical Account Manager or similar in an API-first business, ideally payments/fintech.
• Experience handling enterprise or platform client relationships.
• Ability to explain technical issues in plain language to non-technical people.

Responsibilities

• Lead technical response to incidents with Engineering and Operations.
• Monitor integration health and address errors before clients are affected.
• Communicate releases, API changes and deprecations; guide migrations.
• Scope new products and use cases with Solutions Engineering for expansion.

Skills

REST APIs

Webhooks

Authentication

Incident response

Incident reviews

Client onboarding

Cross-functional

Payments knowledge

Job description

• Our programme managers are payment service providers, acquirers and platforms that run accounts, payments, FX or cards for their own customers on Equals, through an API integration or a white-label setup
• When their integration has a problem, so do all of their customers
• As a Technical Account Manager you are the technical owner for a portfolio of these clients once they are live
• You know how each one is integrated, you watch its health, you lead the technical response when something goes wrong, and you make sure changes on our side land without surprises on theirs
• You work alongside the Platform Account Manager, who owns the commercial relationship, and you scope the technical side of anything new the client wants to do with us
• Be the named technical contact for a portfolio of programme-manager clients after go-live
• Know each client's integration or white-label setup: endpoints, flows, volumes, dependencies and known issues
• Monitor integration health and act on errors, failures and degradation before the client feels them
• Lead the technical response to incidents with Engineering and Operations, keep the client informed, and run the post-incident review
• Communicate releases, API changes and deprecations, and help clients through migrations
• Run technical reviews alongside the account manager's business reviews
• Scope new products, markets and use cases for existing clients with Solutions Engineering, so expansion is technically sound
• Support implementation in the final stages to go-live, and take ownership from Implementation at hand-off
• Turn recurring client issues into prioritised fixes and documentation improvements
• Integration health and incident response times on your portfolio
• Clients migrated through API changes on schedule
• Technical scoping of expansion opportunities
• Client satisfaction with technical support

Benefits

• Contributory pension
• Life assurance
• Health insurance through BUPA
• Our Employee Assistance Programme offers a 24/7 confidential advice line for health, bereavement and other areas of support
• 25 days holiday per year + your birthday off
• We are members of the cycle to work scheme
• We offer Season Ticket Loans
• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
• Interbank currency rates on travel money and international transfers
• Opportunities for progression, development and learning new skills

Has worked through incidents with engineering teams and communicated them clearly to clientsStrong on REST APIs, webhooks, authentication and logs; can diagnose an integration problem from the evidenceThree or more years as a Technical Account Manager, integration engineer, technical support lead or solutions engineer in an API-first business, ideally payments or fintechHas managed technical relationships with enterprise or platform clientsKnowledge of payments, card issuing, banking-as-a-service or embedded finance is a strong advantageWorks well with account management, engineering and operationsOrganised across many clients and requestsExplains technical issues in plain language to non-technical peopleProactive: spots the problem before the client doesCalm and clear under pressure