Technical Account Manager - API & Fintech, Hybrid/Remote

Equals Group PLC; City Of London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Equals, a next-generation money movement platform, is seeking a Technical Account Manager to own a portfolio of live clients. You will monitor integrations, diagnose health issues, and lead timely technical responses in collaboration with Engineering, Operations and the Platform Account Manager.

You will scope technical requirements for expansions, assist with migrations, and ensure changes land smoothly for customers across borders. Hybrid working across the UK and Europe is available.

Qualifications

• 3+ years in Technical Account Management, integration engineering, or similar in an API-first fintech environment.
• Strong experience with REST APIs, webhooks, authentication and logs to diagnose integrations.
• Proven track record managing technical relationships with enterprise clients.
• Experience leading incident responses with engineering and operations and communicating outcomes clearly.
• Knowledge of payments, card issuing, banking-as-a-service, or embedded finance is advantageous.

Responsibilities

• Be the named technical contact for a portfolio of programme-manager clients after go-live.
• Know each client's integration or white-label setup: endpoints, flows, volumes, dependencies and known issues.
• Monitor integration health and act on errors, failures and degradation before the client feels them.
• Lead the technical response to incidents with Engineering and Operations, keep the client informed, and run the post-incident review.
• Communicate releases, API changes and deprecations, and help clients through migrations.
• Run technical reviews alongside the account manager's business reviews.
• Scope new products, markets and use cases for existing clients with Solutions Engineering to ensure expansion is technically sound.
• Support implementation in the final stages to go-live and take ownership from Implementation at hand-off.
• Turn recurring client issues into prioritized fixes and documentation improvements.

Skills

Technical Account Management

REST APIs

Enterprise client management

Incident management

Payments/Fintech knowledge

Job description

Equals, a next-generation money movement platform, is seeking a Technical Account Manager to own a portfolio of live clients. You will monitor integrations, diagnose health issues, and lead timely technical responses in collaboration with Engineering, Operations and the Platform Account Manager.

You will scope technical requirements for expansions, assist with migrations, and ensure changes land smoothly for customers across borders. Hybrid working across the UK and Europe is available.