Senior TAM - Enterprise Payments & Technical Strategy

Checkout.com; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Checkout.com is seeking a Technical Account Manager (TAM) to manage a portfolio of enterprise merchants. You will own the technical relationship and partner with the Account Management team to unlock product value and ensure optimal payment performance and system health.

You’ll work across Product and Engineering to translate merchant needs into actionable improvements, drive product adoption, and identify opportunities for upsell through technical demos, workshops, and training.

Qualifications

• 3 years in a customer-facing technical role with stakeholders up to senior level.
• Strong problem solving and ability to resolve complex issues.
• Familiar with APIs and how front-end and back-end systems integrate.

Responsibilities

• Be the primary technical point of contact for merchants in your portfolio.
• Monitor payment performance, declines, and authentication to improve approvals.
• Root-cause decline spikes and configuration issues; coordinate with issuers and card schemes.
• Lead rollout of new products, payment methods, and technical migrations.
• Identify growth opportunities and collaborate with AM on upsell using demos and training.
• Collaborate with Product and Engineering to translate merchant requirements into actions.

Skills

Customer-facing tech

APIs

Data analysis

AI tools usage

Tools

Datadog

BigQuery

Job description

Checkout.com is seeking a Technical Account Manager (TAM) to manage a portfolio of enterprise merchants. You will own the technical relationship and partner with the Account Management team to unlock product value and ensure optimal payment performance and system health.

You’ll work across Product and Engineering to translate merchant needs into actionable improvements, drive product adoption, and identify opportunities for upsell through technical demos, workshops, and training.