Patient Support & Quality Improvement Lead

The Methodist Church in Britain; Bedlington; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

NHS Pension Scheme membership

Generous annual leave entitlement

Access to training and developmentoppt

Staff wellbeing support in a nurturing

Training opportunities

Job summary

Lakes Medical Practice is seeking a capable individual to lead the Patient Support Team and work with the operations manager to direct staff. You will coach colleagues on practice systems, run audits, and produce performance reports to inform decisions.

The role requires strong IT skills, an understanding of data protection, and experience in supporting a team in an office setting. NHS Pension and development opportunities are provided.

Qualifications

• GCSEs including English at grade 4 (C) or equivalent.
• Experience of directly supporting teams and handling confidential information.
• Experience in an office environment.

Responsibilities

• Support day-to-day running of the Patient Support Team to deliver a high-quality, efficient and responsive service.
• Manage Patient Support Team staff alongside the operations manager and ensure adequate staffing levels.
• Lead and deliver improvement projects to improve patient care and practice processes.
• Support and coach staff in using practice systems and identify training needs.
• Gather, analyse and present performance data, statistics and reports to support decisions.
• Complete daily quality checks and monitor quality standards and performance indicators.
• Undertake clinical and non-clinical audits and support the ongoing practice audit programme.
• Develop, maintain and improve administrative systems, processes, protocols and practice templates.
• Act as the point of contact between the clinical team and the Patient Support Team.
• Support complaint investigations through information gathering and report drafting.
• Cover for team members and take part in workforce planning and team cover.
• Support new clinical staff and locum GPs with system setup, training and guidance.

Skills

Good communication

Excellent IT skills

Effective time management

Education

4 GCSEs including English 4/C

Tools

Outlook

Microsoft Office

Job description

Lakes Medical Practice is seeking a capable individual to lead the Patient Support Team and work with the operations manager to direct staff. You will coach colleagues on practice systems, run audits, and produce performance reports to inform decisions.

The role requires strong IT skills, an understanding of data protection, and experience in supporting a team in an office setting. NHS Pension and development opportunities are provided.