Patient Services Administrator

Lakeside Healthcare Group; St. Neots; On-site; GBP 21,000 - 30,000; Full time

Job summary

Lakeside Healthcare St Neots is seeking a patient services administrator to support a busy GP surgery, maintaining confidentiality and coordinating administrative tasks.

You will work paperless, scan to electronic medical records using SystmOne, and ensure data protection compliance while delivering excellent customer service.

This role offers training and development opportunities within a supportive team.

Qualifications

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Responsibilities

• GeneralAdministration duties within a large multi-disciplinary team
• To have a thorough knowledge of all administrationprocedures
• To work in accordance with written protocols
• To carry out specific administration tasks

Skills

Customer Service Skills

Teamwork

Communication

Education

Good standard of education

Tools

Systm One

Job description

Wehave a great opportunity for the right candidate to join our patient servicesteam. We are looking for someone with apassion for primary care and the drive to support our clinical service. If you feel you are theright candidate for us we can provide you with excellent training anddevelopment opportunities.

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

Main duties of the job

• Maintainhighest level of confidentiality and comply with data protection standards whenhanding patient related and other confidential/sensitive data
• Asa paperless office, there is the utmost importance to scan all correspondenceonto electronic patients medical record, using the SystmOne database and toensure that clinical coded entries are entered appropriately and accurately
• Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding opening of the post, clinical coding, scanning and filing
• Facilitateeffective communication between all staff members, patients, members of theprimary health care team, secondary care and other associated parties

About us

LAKESIDE HEALTHCARE is changing the face of primarycare provision in England. We are bold, adventurous and ambitious anddetermined to thrive in uncertain times. We are the largest true partnershipin the NHS and operate from various sites across the East Midlands. We servethe healthcare needs of over 170,000 patients across Northamptonshire,Lincolnshire & Cambridgeshire.

Values

Caring & Respect: Simply put we genuinely care aboutpeople: working together for our patients and our teams, our patients come firstin everything we do. We strive to ensure we connect and respond to all needswith compassion, care and respect to improve the lives and wellbeing of thecommunities we serve.

Teamwork & Quality: In all areas of our business wenetwork, collaborate and learn from our Patients, Stakeholders and each anotherto ensure we are always striving to improve, making the right and bestdecisions to provide the best service.

Lakeside Healthcare St Neots is in a lovelytown location and has around 23,000 patients. We are a diverse and dynamic teamof GPs, Pharmacists, Physios, Social Prescribers, Practice Nurses, HealthcareAssistants, Nursing Associates, Emergency Care Practitioners and ANPs operatingacross three surgeries.

This role presents anopportunity to be part of a great team and organisation that is changing theway care is delivered to our patients.

Job responsibilities

GeneralAdministration duties within a large multi-disciplinary team

Job Responsibilities:

• To have a thorough knowledge of all administrationprocedures
• To work in accordance with written protocols
• To carry out specific administration tasks

For a complete Job Description with a full list of job responsibilities please see attached.

Person Specification

Experience

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Qualifications

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.