Patient support team lead

The Methodist Church in Britain; Bedlington; Vor Ort; GBP 29.000 - 42.000; Vollzeit

Benefits dieser Stelle

NHS Pension Scheme membership

Generous annual leave entitlement

Access to training and developmentoppt

Staff wellbeing support in a nurturing

Training opportunities

Zusammenfassung

Lakes Medical Practice is seeking a capable individual to lead the Patient Support Team and work with the operations manager to direct staff. You will coach colleagues on practice systems, run audits, and produce performance reports to inform decisions.

The role requires strong IT skills, an understanding of data protection, and experience in supporting a team in an office setting. NHS Pension and development opportunities are provided.

Qualifikationen

• GCSEs including English at grade 4 (C) or equivalent.
• Experience of directly supporting teams and handling confidential information.
• Experience in an office environment.

Aufgaben

• Support day-to-day running of the Patient Support Team to deliver a high-quality, efficient and responsive service.
• Manage Patient Support Team staff alongside the operations manager and ensure adequate staffing levels.
• Lead and deliver improvement projects to improve patient care and practice processes.
• Support and coach staff in using practice systems and identify training needs.
• Gather, analyse and present performance data, statistics and reports to support decisions.
• Complete daily quality checks and monitor quality standards and performance indicators.
• Undertake clinical and non-clinical audits and support the ongoing practice audit programme.
• Develop, maintain and improve administrative systems, processes, protocols and practice templates.
• Act as the point of contact between the clinical team and the Patient Support Team.
• Support complaint investigations through information gathering and report drafting.
• Cover for team members and take part in workforce planning and team cover.
• Support new clinical staff and locum GPs with system setup, training and guidance.

Kenntnisse

Good communication

Excellent IT skills

Effective time management

Ausbildung

4 GCSEs including English 4/C

Tools

Outlook

Microsoft Office

Jobbeschreibung

This role leads the day-to-day running of the Patient Support Team at The Lakes Medical Practice, working with the operations manager to direct staff. The core of the work is coaching colleagues on practice systems, leading service improvement projects, running audits and daily quality checks, and producing performance reports. The post links clinical and administrative teams and covers gaps in the team when needed. Fit depends on confident IT skills, a sound grasp of data protection and experience of supporting a team.

What the job involves

• Support the day-to-day running of the Patient Support Team to deliver a high-quality, efficient and responsive service
• Manage Patient Support Team staff alongside the operations manager and ensure adequate staffing levels
• Lead and deliver improvement projects to improve patient care and practice processes
• Support and coach staff in using practice systems and identify training needs
• Gather, analyse and present performance data, statistics and reports to support decisions
• Complete daily quality checks and monitor quality standards and performance indicators
• Undertake clinical and non-clinical audits and support the ongoing practice audit programme
• Develop, maintain and improve administrative systems, processes, protocols and practice templates
• Act as the point of contact between the clinical team and the Patient Support Team
• Support complaint investigations through information gathering and report drafting
• Cover for team members and take part in workforce planning and team cover
• Support new clinical staff and locum GPs with system setup, training and guidance

Qualifications

• Good standard of education including 4 GCSEs, including English at grade 4 (C) or equivalent

Experience

• Experience of directly supporting teams
• Experience of dealing with confidential information
• Previous experience in an office environment

Skills & knowledge

• Good standard of Outlook and Microsoft Office systems
• Excellent IT skills
• Good understanding of the Data Protection Act, information governance and patient confidentiality
• Good communication and interpersonal skills, verbal, non-verbal and written
• Effective time management

Nice to have

• NVQ Level 3 or equivalent in customer care or administration, or proven work experience in a relevant role
• Experience in a healthcare environment
• Knowledge of patient administration and record systems (EMIS)
• Experience of training or coaching staff
• Experience of coding and workflow management
• Experience of workforce planning or rotas

What’s offered

• NHS Pension Scheme membership
• Generous annual leave entitlement
• Access to training and development opportunities
• Staff wellbeing support in a supportive workplace