Quality Lead

The Methodist Church in Britain; England; Hybrid; GBP 19,000 - 25,000; Part time

Job summary

The Quality Lead sits within MyHealth, a semi-rural dispensing practice serving almost 18,500 patients across four sites, and reports to the Practice Business Manager. The work centers on monitoring clinical quality, running audits and keeping the practice compliant with CQC and NHS requirements.

The post is 27 hours a week, can be based at any site or remote by agreement, and pairs quality improvement projects with administrative support.

Qualifications

• Degree-level education or higher.
• Experience in health and social care compliance.
• Leadership experience.

Responsibilities

• Ensure CQC and legislative compliance through audits, policies, records, staff training and action plans.
• Monitor safeguarding, incidents, complaints, risk assessments, recruitment and health and safety.
• Manage patient feedback, concerns and complaints in line with policy and NHS guidance, promoting openness and duty of candour.
• Monitor clinical quality indicators, produce monthly performance reports, and identify trends and recommend improvements.
• Monitor significant events and data breaches and ensure appropriate action is taken.
• Lead and support quality improvement projects based on data, evidence and patient needs.
• Support the Patient Services Team and Patient Participation Group.
• Provide administrative support to the Practice Business Manager, Partnership and Senior Management Team.
• Coordinate meetings, prepare documentation, maintain records and support staff training events.
• Maintain accurate complaints logs and complete the annual KO41b complaints return.
• Support new initiatives, staff engagement and practice-wide communication.
• Promote health and safety, infection prevention and safe working practices.

Skills

Audit execution

Data protection knowledge

Written and oral communication

Office and Outlook IT skills

Time management and organisation

Problem solving and analysis

Education

Degree-level education or higher

Job description

The Quality Lead sits within MyHealth, a semi-rural dispensing practice serving almost 18,500 patients across four sites, and reports to the Practice Business Manager. The work centres on monitoring clinical quality, running audits and keeping the practice compliant with CQC and NHS requirements. The post is 27 hours a week, can be based at any site or remote by agreement, and pairs quality improvement projects with administrative support. Applicants need degree-level education and leadership experience.

What the job involves

• Ensure CQC and legislative compliance through audits, policies, records, staff training and action plans
• Monitor safeguarding, incidents, complaints, risk assessments, recruitment and health and safety
• Manage patient feedback, concerns and complaints in line with policy and NHS guidance, promoting openness and duty of candour
• Monitor clinical quality indicators, produce monthly performance reports, and identify trends and recommend improvements
• Monitor significant events and data breaches and ensure appropriate action is taken
• Lead and support quality improvement projects based on data, evidence and patient needs
• Support the Patient Services Team and Patient Participation Group
• Provide administrative support to the Practice Business Manager, Partnership and Senior Management Team
• Coordinate meetings, prepare documentation, maintain records and support staff training events
• Maintain accurate complaints logs and complete the annual KO41b complaints return
• Support new initiatives, staff engagement and practice-wide communication
• Promote health and safety, infection prevention and safe working practices

What’s required

Qualifications

• Degree-level education or higher
• Experience in health and social care compliance
• Leadership experience

  Experience

  • Experience of working in a healthcare environment
  • Experience of working to tight deadlines
  • Experience of working autonomously

  Skills & knowledge

  • Conducting audits and identifying areas for improvement
  • Understanding of data protection and confidentiality
  • Excellent written and oral communication
  • Strong IT skills, including Office and Outlook
  • Effective time management, planning and organising
  • Problem solving and analytical skills

  Other

  • Clear, polite telephone manner
  • Working as a team member and autonomously
  • Good interpersonal skills
  • Following and setting policy and procedure