Patient Services Therapy Coordinator High-Volume Support

Sciensus; Burton upon Trent; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

30 days leave + 3 bank holidays

Yearly pay reviews

Life Assurance

Annual company event

Refer a friend scheme

Pension scheme

Private medical (BUPA)

Salary sacrifice schemes

Discount portal

Training opportunities

Well-being initiatives

Volunteer day

Job summary

Sciensus in Burton upon Trent is seeking a Patient Services Therapy Coordinator to join our customer service team. The role focuses on managing therapy medication orders, resolving queries, and supporting patients across channels to ensure outstanding service.

Working 40 hours per week on a rotating shift pattern between 08:00 and 20:00, Monday to Sunday, site-based on a permanent contract. You will thrive in a high-volume environment, handling sensitive conversations with patients daily.

Qualifications

• Experience within a high-volume contact centre or customer service environment.
• Experience handling a high volume of customer interactions whilst maintaining excellent service standards.
• Strong computer literacy and confidence working across multiple systems simultaneously.
• Clear verbal and written communication skills.
• Ability to accurately record information whilst speaking with customers.
• Experience working to targets, KPIs or service level agreements.
• Resilience and professionalism when dealing with challenging or vulnerable customers.
• Flexibility to work rotating shifts between 08:00 and 20:00 and participate in the weekend rota.
• A strong attendance record and commitment to reliability.

Responsibilities

• Manage therapy medication orders and related processes.
• Resolve queries and provide timely support to patients across channels.
• Support patients through multiple communication channels to ensure outstanding service.
• Maintain high standards in a fast-paced, target-driven service environment.

Skills

High-volume support

Excellent communication

Computer literacy

Target-driven

Reliability

Shift flexibility

Accurate record-keeping

Tools

Multi-system access

Job description

Sciensus in Burton upon Trent is seeking a Patient Services Therapy Coordinator to join our customer service team. The role focuses on managing therapy medication orders, resolving queries, and supporting patients across channels to ensure outstanding service.

Working 40 hours per week on a rotating shift pattern between 08:00 and 20:00, Monday to Sunday, site-based on a permanent contract. You will thrive in a high-volume environment, handling sensitive conversations with patients daily.