Patient Services Therapy Co-ordinator

Sciensus Pharma Services Limited; Burton upon Trent; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave + bank holidays

Pay reviews

Life Assurance

Company events

Refer a friend

Pension scheme

Private medical

Salary sacrifice

Discount portal

Training opportunities

Well-being initiatives

Volunteer day

Job summary

Sciensus Pharma Services Limited is seeking a Patient Services Therapy Coordinator in Burton upon Trent. The role supports patients at home, handling therapy medication orders, resolving queries, and guiding patients through the care journey in a fast-paced environment.

The position is site-based, full-time, with a rotating shift pattern between 8am–8pm, Monday to Sunday. A commitment to reliability and customer service excellence is essential in this role with a salary around £28,067.46 and a

Qualifications

• Experience in a high-volume contact centre or customer service environment.
• Experience handling a high volume of customer interactions while maintaining excellent service standards.
• Strong computer literacy and confidence across multiple systems.
• Clear verbal and written communication skills.
• Ability to accurately record information while speaking with customers.
• Experience working to targets, KPIs or service level agreements.
• Resilience and professionalism with vulnerable customers.
• Flexibility to work rotating shifts between 08:00 and 20:00 and weekend rota.
• Strong attendance record and reliability.

Responsibilities

• Manage therapy medication orders and patient communications across multiple channels.
• Resolve patient queries and provide outstanding service in a high-volume environment.
• Support patients through the care journey, ensuring accurate data entry and record-keeping.

Skills

High-volume contact centre

Customer service

Computer literacy

Verbal and written communication

Data recording

Targets and KPIs

Resilience

Reliability

Weekend shifts

Attendance

Job description

Burton on Trent, Staffordshire, United Kingdom

Our mission at Sciensus is simple: to give patients control of their health through knowledge, choice, convenience and connection.
To help us be successful in our mission we are looking for a Patient Services Therapy Coordinator to join our customer service team.
40 hours per week / Rotating shift pattern between 8am – 8pm / Monday to Sunday /Site-Based / Perm Contract
Our Patient Services teams support thousands of patients across the UK, helping them access vital medications and treatments from the comfort of their homes. Within this role you will play a crucial role in ensuring patients receive an outstanding service, managing therapy medication orders, resolving queries, and supporting patients through multiple communication channels

Due to the volume and nature of patient interactions, this role is not suitable for candidates seeking occasional customer contact or purely administrative work. Applicants should be comfortable working in a high-volume, target-driven service environment and handling sensitive conversations with patients on a daily basis.

What's in it for you?

• Opportunity to make a direct impact on the patient journey
• Career progression opportunities
• Supportive team environment
• Modern working environment

Application requirements

• Experience within a high-volume contact centre or customer service environment.
• Experience handling a high volume of customer interactions whilst maintaining excellent service standards.
• Strong computer literacy and confidence working across multiple systems simultaneously.
• Clear verbal and written communication skills.
• The ability to accurately record information whilst speaking with customers.
• Experience working to targets, KPIs or service level agreements.
• Resilience and professionalism when dealing with challenging or vulnerable customers.
• Flexibility to work rotating shifts between 08:00 and 20:00 and participate in the weekend rota.
• A strong attendance record and commitment to reliability.

Why work for Sciensus?

Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines.

We empower patients with digital tools to take control of their treatments, report on symptoms, quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 registered clinical staff.

Every colleague at Sciensus contributes to improving the patient experience. Whether you're supporting operations behind the scenes or delivering care directly to patients, your work makes a real difference.

What we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

This role offers a salary £28,067.46 alongside a comprehensive benefits package, including:

• 30 days annual leave+ 3 bank holidays
• Yearly pay reviews.
• Life Assurance
• Annual company event.
• Refer a friend scheme.
• Contribution based pension scheme.
• Access to BUPA private medical (Subject to grade or length of service)
• Salary sacrifice schemes (Electric vehicle/Bike to work/Tech)
• Discount & cashback portal.
• Internal & External training opportunities
• Access to various well-being initiatives
• Paid volunteer day

At Sciensus, our values shape who we are, what we stand for and how we work every day. We're Passionate about Patients, putting patient care and experience at the heart of every decision we make. We're Ambitious to be the Best, continuously learning, improving and innovating to deliver exceptional outcomes. And we believe Together, We Win, building trusted relationships, embracing diverse perspectives and achieving more through collaboration.

What happens next?

Process – Initial screening call before a face to face interview
Start date - Subject to pre-employment checks – we may also consider setting you up as a temp whilst these are being processed if you are readily available to start.
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