Patient Services Assistant (Reception) - Flexible, Tech-Savvy

Modality Partnership; Nottingham; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

27 days annual leave + 8 bank holidays

Employee discounts and benefits

Employee Assistance Programme (EAP)

Career development and education

Enhanced family-friendly policies

Flexible working options

Job summary

Modality Partnership Nottingham is recruiting a Patient Services Assistant to join Windmill Practice on a part-time basis (32.5 hours). The role focuses on digital patient triage, online services, and efficient back-office administration to enhance patient experience.

You will support appointments, handle queries, and work with a forward-looking team embracing automation and technology while delivering compassionate care.

Qualifications

• Customer-facing experience in a busy environment.
• Comfort with digital tools and automation to support patient services.
• Willingness to learn new systems and processes.

Responsibilities

• Manage appointments and patient enquiries using digital triage.
• Handle administrative tasks and support IT-enabled workflows.
• Assist as a flexible, proactive team member to improve patient care.
• Contribute to delivering a high-quality patient experience.

Tools

MS Word

Outlook

Excel

Clinical systems

Job description

Modality Partnership Nottingham is recruiting a Patient Services Assistant to join Windmill Practice on a part-time basis (32.5 hours). The role focuses on digital patient triage, online services, and efficient back-office administration to enhance patient experience.

You will support appointments, handle queries, and work with a forward-looking team embracing automation and technology while delivering compassionate care.