Outpatient Receptionist - Part-Time, Patient-Focused Care

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a part-time Therapy Receptionist to join the Therapy Reception Team at Queens Hospital, Burton-on-Trent. The role is 26.5 hours per week, Monday to Friday, with training provided and duties including welcoming patients, booking appointments, and clerical support to ensure smooth operation of the Therapies department.

The successful candidate will have administrative or customer service experience, strong communication

Qualifications

• Experience in Administration and Clerical duties with good keyboard skills.
• Excellent communication and customer service skills, including face-to-face contact with the public.
• Experience of working in a busy reception environment.
• Ability to remain calm and professional, with confidentiality and integrity.

Responsibilities

• Welcoming and booking patients into clinics and appointments.
• Handling enquiries and providing information to patients and staff.
• Inputting data into Trust computer systems and performing clerical tasks.

Skills

Administrative skills

Customer service

Reception experience

Interpersonal skills

Education

Good level of education

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a part-time Therapy Receptionist to join the Therapy Reception Team at Queens Hospital, Burton-on-Trent. The role is 26.5 hours per week, Monday to Friday, with training provided and duties including welcoming patients, booking appointments, and clerical support to ensure smooth operation of the Therapies department.

The successful candidate will have administrative or customer service experience, strong communication