Patient Services Coordinator

North Staffordshire Combined Healthcare NHS Trust; Stoke-on-Trent; On-site; GBP 21,000 - 23,000; Full time

Job summary

North Staffordshire Combined Healthcare NHS Trust is seeking a proactive Reception Services Assistant to support our busy practice. You will be the first point of contact for patients, manage registrations, handle appointment bookings, and greet visitors in a professional manner.

You will also assist with mail handling, basic administrative tasks, and signposting to internal and external services while upholding NHS standards and patient confidentiality.

Qualifications

• Customer service skills are essential for day-to-day reception duties.
• Experience in a general practice environment is desirable.
• NVQ 2 or equivalent, or willingness to work toward, is required.
• Clear written and verbal communication skills are essential.

Responsibilities

• Reception duties: manage the reception desk and patient registrations.
• Answer telephone calls, book appointments, and handle patient queries.
• Process and distribute mail and admin tasks in accordance with policies.
• Signpost patients to internal and external services and maintain waiting area safety.

Skills

Customer service

Communication skills

Education

NVQ 2 or equivalent

Job description

North Staffordshire Combined Healthcare NHS Trust is seeking a proactive Reception Services Assistant to support our busy practice. You will be the first point of contact for patients, manage registrations, handle appointment bookings, and greet visitors in a professional manner.

You will also assist with mail handling, basic administrative tasks, and signposting to internal and external services while upholding NHS standards and patient confidentiality.