Patient Services Therapy Co-ordinator

Sciensus; Burton upon Trent; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

30 days leave + 3 bank holidays

Yearly pay reviews

Life Assurance

Annual company event

Refer a friend scheme

Pension scheme

Private medical (BUPA)

Salary sacrifice schemes

Discount portal

Training opportunities

Well-being initiatives

Volunteer day

Job summary

Sciensus in Burton upon Trent is seeking a Patient Services Therapy Coordinator to join our customer service team. The role focuses on managing therapy medication orders, resolving queries, and supporting patients across channels to ensure outstanding service.

Working 40 hours per week on a rotating shift pattern between 08:00 and 20:00, Monday to Sunday, site-based on a permanent contract. You will thrive in a high-volume environment, handling sensitive conversations with patients daily.

Qualifications

• Experience within a high-volume contact centre or customer service environment.
• Experience handling a high volume of customer interactions whilst maintaining excellent service standards.
• Strong computer literacy and confidence working across multiple systems simultaneously.
• Clear verbal and written communication skills.
• Ability to accurately record information whilst speaking with customers.
• Experience working to targets, KPIs or service level agreements.
• Resilience and professionalism when dealing with challenging or vulnerable customers.
• Flexibility to work rotating shifts between 08:00 and 20:00 and participate in the weekend rota.
• A strong attendance record and commitment to reliability.

Responsibilities

• Manage therapy medication orders and related processes.
• Resolve queries and provide timely support to patients across channels.
• Support patients through multiple communication channels to ensure outstanding service.
• Maintain high standards in a fast-paced, target-driven service environment.

Skills

High-volume support

Excellent communication

Computer literacy

Target-driven

Reliability

Shift flexibility

Accurate record-keeping

Tools

Multi-system access

Job description

Burton on Trent, Staffordshire, United Kingdom

Our mission at Sciensus is simple: to give patients control of their health through knowledge, choice, convenience and connection.
To help us be successful in our mission we are looking for a Patient Services Therapy Coordinator to join our customer service team.
40 hours per week / Rotating shift pattern between 8am – 8pm / Monday to Sunday /Site-Based / Perm Contract
Our Patient Services teams support thousands of patients across the UK, helping them access vital medications and treatments from the comfort of their homes. Within this role you will play a crucial role in ensuring patients receive an outstanding service, managing therapy medication orders, resolving queries, and supporting patients through multiple communication channels

Due to the volume and nature of patient interactions, this role is not suitable for candidates seeking occasional customer contact or purely administrative work. Applicants should be comfortable working in a high-volume, target-driven service environment and handling sensitive conversations with patients on a daily basis.

What's in it for you?

• Opportunity to make a direct impact on the patient journey
• Career progression opportunities
• Supportive team environment
• Modern working environment

Applications will only be considered if you can clearly demonstrate:

• Experience within a high-volume contact centre or customer service environment.
• Experience handling a high volume of customer interactions whilst maintaining excellent service standards.
• Strong computer literacy and confidence working across multiple systems simultaneously.
• Clear verbal and written communication skills.
• The ability to accurately record information whilst speaking with customers.
• Experience working to targets, KPIs or service level agreements.
• Resilience and professionalism when dealing with challenging or vulnerable customers.
• Flexibility to work rotating shifts between 08:00 and 20:00 and participate in the weekend rota.
• A strong attendance record and commitment to reliability.

Why work for Sciensus?

Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines.

We empower patients with digital tools to take control of their treatments, report on symptoms, quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 registered clinical staff.

Every colleague at Sciensus contributes to improving the patient experience. Whether you're supporting operations behind the scenes or delivering care directly to patients, your work makes a real difference.

What we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

This role offers a salary £28,067.46 alongside a comprehensive benefits package, including:

• 30 days annual leave+ 3 bank holidays
• Yearly pay reviews.
• Life Assurance
• Annual company event.
• Refer a friend scheme.
• Contribution based pension scheme.
• Access to BUPA private medical (Subject to grade or length of service)
• Salary sacrifice schemes (Electric vehicle/Bike to work/Tech)
• Discount & cashback portal.
• Internal & External training opportunities
• Access to various well-being initiatives
• Paid volunteer day

We are Passionate about Patients, putting patient care and experience at the heart of every decision we make. We are Ambitious to be the Best, continuously learning, improving and innovating to deliver exceptional outcomes. And we believe Together, We Win, building trusted relationships, embracing diverse perspectives and achieving more through collaboration.

What happens next?

Process – Initial screening call before a face to face interview
Start date – Subject to pre-employment checks – we may also consider setting you up as a temp whilst these are being processed if you are readily available to start.
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