Patient Services Team Administrator / Medical Receptionist

Newnham Walk Surgery; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare practice in Cambridge is seeking a Patient Services Team Administrator/Medical Receptionist. This vital role requires excellent communication and interpersonal skills, ensuring efficient reception services and managing patient interactions. Candidates should have GCSEs in English and Maths and possess strong organisational abilities. The position offers a supportive environment committed to patient care and team development.

Qualifications

• Educated to Grade C or above.
• Experience of working on own initiative.
• Understanding of how your behavior impacts others.

Responsibilities

• Ensure an effective reception service for patients.
• Deal with general enquiries and appointments.
• Action repeat prescription requests accurately.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Good computer and keyboard skills

Ability to work under pressure

Education

GCSE Level or equivalent in English and Maths

Job description

Patient Services Team Administrator/Medical Receptionist

This is a vital role within the Practice as you will bethe first point of contact for every patient.

The postholder will work closely, and under the directionof the Practice Manager to deliver a first class service to all ourdiverse patients. The position issuitable for someone who wishes to demonstrate initiative and to use theirskills across a wide variety of requirements needed for the role. They will bepart of a happy and committed team.

If you are determined to make a difference and achievesuccess, you should consider applying for this busy and variable role.

Main duties of the job

Ability to use own judgement, resourcefulness and be ableto work under pressure without direct supervision.

Excellent communication, interpersonal skills and patience.

Be reliable and flexible.

Good computer and keyboardskills.

Observe strict confidentiality on all matters relating to the Practiceand its patients.

About us

Newnham Walk Surgery is an established, forward thinking,innovative and friendly GP practice and we are committed to providing highquality sustainable healthcare to our patients, and the professionaldevelopment of the whole team.

We are situated just outside the City Centre in a lovelylocation with some parking available for staff, and we also have a branchsurgery in the City Centre.

We are very proud to have achieved a Good rating from outlast CQC Inspection thanks to the hard work and dedication of all our Doctorsand staff.

Job responsibilities

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3. Using your own judgement and communication skills to ensure that the patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner.

4. Explain Practice arrangement and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery.

6. Enter requests for home visits on to computer, ensuring careful coding of all relevant details and where necessary refer to Duty Doctor.

7. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

8. Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.

9. Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same.

10. Enter patient information accurately on to the computer as required.

11. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification

Qualifications

• Educated to Grade C or above.
• GCSE Level or equivalent in English
• and Maths.

Experience

• Excellent communication and interpersonal skills.
• Ability to prioritise workload.
• Experience of working on own initiative and under pressure.
• Excellent organisational skills.
• Good computer and keyboard skills.
• Good interpersonal skills.
• Experience of working with general public inclusive of face to face interaction.
• Enthusiasm and ability to work flexibly.
• A mature and professional approach.
• A warm, friendly and positive demeanour.
• Empathetic towards patients and their needs.
• Motivated.
• Understanding of your behaviour and how this impacts on others.