Patient Services & Scheduling Assistant

Pall Mall Medical; Bedale; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company Pension

25 days annual leave

Discounted Private Health Care

Medicash

Job summary

Pall Mall Medical is seeking a Hospital Bookings Administration Assistant to support our Hospital Bookings team. You will help ensure patients have a smooth, safe and pleasant experience with us.

No healthcare background required; we value your attitude and potential. You’ll coordinate procedures, liaise with clinicians and partners, and provide essential administrative support to keep the hospital running efficiently.

Qualifications

• Proven experience of working within a team within a service environment
• Resilience and ability to work at pace
• Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding and empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self-motivated and ability to prioritise
• Organised and able to multi-task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

Responsibilities

• Scheduling and coordinating surgical procedures and associated appointments
• Liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms
• Liaising with partners and suppliers, ordering equipment requested by surgeons
• General hospital administration
• Assisting with invoices and finance
• Establish and maintain excellent working relationships with our surgeons and partners
• Overall support of business needs
• Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5-star experience at Pall Mall

Skills

Teamwork

Patient communication

Administrative skills

MS Office

Tools

MS Office

Excel

Outlook

Job description

Pall Mall Medical is seeking a Hospital Bookings Administration Assistant to support our Hospital Bookings team. You will help ensure patients have a smooth, safe and pleasant experience with us.

No healthcare background required; we value your attitude and potential. You’ll coordinate procedures, liaise with clinicians and partners, and provide essential administrative support to keep the hospital running efficiently.