Hospital Bookings Admin Assistant

Pall Mall Medical; Bedale; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company Pension

25 days annual leave

Discounted Private Health Care

Medicash

Job summary

Pall Mall Medical is seeking a Hospital Bookings Administration Assistant to support our Hospital Bookings team. You will help ensure patients have a smooth, safe and pleasant experience with us.

No healthcare background required; we value your attitude and potential. You’ll coordinate procedures, liaise with clinicians and partners, and provide essential administrative support to keep the hospital running efficiently.

Qualifications

• Proven experience of working within a team within a service environment
• Resilience and ability to work at pace
• Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding and empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self-motivated and ability to prioritise
• Organised and able to multi-task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

Responsibilities

• Scheduling and coordinating surgical procedures and associated appointments
• Liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms
• Liaising with partners and suppliers, ordering equipment requested by surgeons
• General hospital administration
• Assisting with invoices and finance
• Establish and maintain excellent working relationships with our surgeons and partners
• Overall support of business needs
• Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5-star experience at Pall Mall

Skills

Teamwork

Patient communication

Administrative skills

MS Office

Tools

MS Office

Excel

Outlook

Job description

At a glance

Salary £25,500-£28,000 based on experience

Hours Full time: Shift patterns Mon-Fri (rotating 8:00am - 4:00pm, 9:00am - 5:00pm & 11:30am -7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)

Location Newton-le-Willows

Company Summary

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, increasing our workforce threefold and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients. Our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

Core Responsibilities

The Role:

We’re looking for an organised, customer service focused individual to look after our patients, partners and surgeons.

You don’t need to have worked in healthcare before. We’re more interested in you as a person, than your experience or qualifications!

As a Hospital Bookings Administration Assistant within our Hospital Bookings team, you’ll be an important part of the team. Essentially, your role will be to ensure that every customer (patient) that comes to our hospital has a smooth, safe and (where possible) enjoyable journey with us.

Duties

Working in a small, close-knit team, you’ll provide administrative support and customer service by:

• Scheduling and coordinating surgical procedures and associated appointments
• Arranging and liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms.
• Liaising with partners and suppliers, ordering equipment requested by surgeons.
• General hospital administration
• Assisting with invoices and finance.
• Establish and maintain excellent working relationships with our surgeons and partners.
• Overall support of business needs.
• Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5-star experience at Pall Mall.

Work Schedule

Shift patterns: Monday to Friday (rotating shifts 8:00am – 4:00pm, 9:00am – 5:00pm & 11:30am – 7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)

Requirements:

• Proven experience of working within a team within a service environment
• Resilience and ability to work at pace
• Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding and empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self-motivated and ability to prioritise
• Organised and able to multi-task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

We Will:

• Remain a compassionate employer that values your skills and input to the business
• Recognise your successes
• Provide training and further development opportunities where applicable
• Give you the day off on your birthday
• Contribute to your pension
• Offer 25 days of Annual Leave in addition to National Bank Holidays
• Provide you with flexible benefits that can be adapted to suit your lifestyle, such as discounted food and shopping
• Remain committed to our company HEART values and provide a safe and inclusive work environment

Our HEART values

Helpful

Being helpful means going the extra mile to support each other and our patients. It’s about being there when someone needs guidance, offering assistance without hesitation, and always looking for ways to make things better for others

Empathetic

Being empathetic means truly listening and seeing things from someone else’s perspective – whether that’s a patient needing reassurance or a colleague who’s having a tough day. It’s about making sure people feel understood and cared for.

Accountable

Being accountable means taking ownership of your actions and commitments. It’s about following through on what you say you’ll do and holding yourself to the highest standards – whether for a patient or a teammate.

Resourceful

Being resourceful means staying adaptable, creative and proactive in solving problems. It’s about thinking outside of the box and finding, smart, effective solutions to meet the needs of our patients and team.

Teamwork

Teamwork means working side-by-side, supporting each other and combining our strengths to create an environment where everyone can thrive. When we join forces, we can provide a better experience for our colleagues and reach new levels of success as a team.

Diversity And Inclusion At Pall Mall:

As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong with togetherness. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of our patients.

Interview

Successful applicants will be invited to an interview at our Private Hospital in Newton-le-Willows. We can’t wait to meet you!

Employee Benefits

• Company Pension
• Annual leave
• Free flu jabs
• Sick pay
• Life insurance
• Discounted Private Health Care and Treatment
• Medicash- Reimbursement for your healthcare needs
• Day off for you birthday (qualifying period required)
• Access to Perkbox discount retailer with 1000’s of money saving vouchers
• Growing organisation with continuous opportunities and personal development