Hospital Bookings Admin Assistant

Pall Mall Medical; Newton-le-Willows; On-site; GBP 25,500 - 28,000; Full time

Benefits offered by this job

Company Pension

Annual leave

Free flu jabs

Sick pay

Life insurance

Discounted Private Health Care and 1

Medicash Reimbursement

Day off for your birthday

Perkbox discounts

Personal development opportunities

Job summary

Pall Mall Medical in Newton-le-Willows is seeking a Hospital Bookings Administration Assistant to join our Hospital Bookings team. You’ll ensure smooth, safe, and enjoyable journeys for patients, partners and surgeons, handling administrative tasks and customer service.

You don’t need healthcare experience; we value your organisation, communication and problem‑solving skills, plus solid MS Office abilities.

Qualifications

• Experience in a service environment with a team.
• Strong communication and customer service skills.
• Efficient administration and office skills.
• Ability to prioritise and multi-task under pressure.
• Proactive problem solving and relationship building.

Responsibilities

• Scheduling and coordinating surgical procedures and associated appointments.
• Liaising with anaesthetists, surgeons and theatre personnel.
• Liaising with partners and suppliers, ordering equipment.
• General hospital administration and invoicing support.
• Maintaining relationships with surgeons and partners; enabling a 5-star patient experience.
• Providing overall administrative support to the hospital bookings team.

Skills

Teamwork

Customer service

Problem solving

Communication

Administration

MS Office

Tools

MS Office

Job description

Salary £25,500-£28,000 based on experience

Hours Full time: Shift patterns Mon-Fri (rotating 8:00am - 4:00pm, 9:00am - 5:00pm & 11:30am -7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)

Location Newton-le-Willows

Company Summary

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, increasing our workforce threefold and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients. Our vision is to be recognised and respected as the most patient‑centric private healthcare provider in the north‑west, by providing our patients with the best possible care, treatment and outcomes.

Core Responsibilities

The role: We’re looking for an organised, customer service focused individual to look after our patients, partners and surgeons.

You don’t need to have worked in healthcare before. We’re more interested in you as a person, than your experience or qualifications!

As a Hospital Bookings Administration Assistant within our Hospital Bookings team, you’ll be an important part of the team. Essentially, your role will be to ensure that every customer (patient) that comes to our hospital has a smooth, safe and (where possible) enjoyable journey with us.

Duties

Working in a small, close‑knit team, you’ll provide administrative support and customer service by:

• Scheduling and coordinating surgical procedures and associated appointments
• Arranging and liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms.
• Liaising with partners and suppliers, ordering equipment requested by surgeons.
• General hospital administration
• Assisting with invoices and finance.
• Establish and maintain excellent working relationships with our surgeons and partners.
• Overall support of business needs.
• Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5‑star experience at Pall Mall.

Work Schedule

Shift patterns: Monday to Friday (rotating shifts 8:00am – 4:00pm, 9:00am – 5:00pm & 11:30am – 7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)

Requirements

• Proven experience of working within a team within a service environment
• Resilience and ability to work at pace
• Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding and empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self‑motivated and ability to prioritise
• Organised and able to multi‑task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

We Will

• Remain a compassionate employer that values your skills and input to the business
• Recognise your successes
• Provide training and further development opportunities where applicable
• Give you the day off on your birthday
• Contribute to your pension
• Offer 25 days of Annual Leave in addition to National Bank Holidays
• Provide you with flexible benefits that can be adapted to suit your lifestyle, such as discounted food and shopping
• Remain committed to our company HEART values and provide a safe and inclusive work environment

Our HEART values

Helpful
Being helpful means going the extra mile to support each other and our patients. It’s about being there when someone needs guidance, offering assistance without hesitation, and always looking for ways to make things better for others

Empathetic
Being empathetic means truly listening and seeing things from someone else’s perspective – whether that’s a patient needing reassurance or a colleague who’s having a tough day. It’s about making sure people feel understood and cared for.

Accountable
Being accountable means taking ownership of your actions and commitments. It’s about following through on what you say you’ll do and holding yourself to the highest standards – whether for a patient or a teammate.

Resourceful
Being resourceful means staying adaptable, creative and proactive in solving problems. It’s about thinking outside of the box and finding, smart, effective solutions to meet the needs of our patients and team.

Teamwork
Teamwork means working side‑by‑side, supporting each other and combining our strengths to create an environment where everyone can thrive. When we join forces, we can provide a better experience for our colleagues and reach new levels of success as a team.

Diversity and inclusion at Pall Mall:

As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong together. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of our patients.

The key to success:

An understanding of the medical and cosmetic surgery market is not critical.

Instead, we’re looking for someone with the ability to deliver excellent customer service, be organised with key paperwork/details and communicate effectively with patients, partners and other colleagues.

Are you the kind of person we are looking for? If so apply with your CV now.

Employee Benefits

• Company Pension
• Annual leave
• Free flu jabs
• Sick pay
• Life insurance
• Discounted Private Health Care and Treatment
• Medicash- Reimbursement for your healthcare needs
• Day off for your birthday (qualifying period required)
• Access to Perkbox discount retailer with 1000’s of money saving vouchers
• Growing organisation with continuous opportunities and personal development

Interview

Successful applicants will be invited to an interview at our Private Hospital in Newton-le-Willows – we can’t wait to meet you!