Patient Services & Records Coordinator

The Methodist Church in Britain; Esher; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive working environment

Development and training opportunities

Work-life balance flexibility

Contributing to patient outcomes

Descripción de la vacante

Esher Green Surgery is seeking a patient services administrator to join its administration team. The role focuses on scanning and filing documents, managing registrations, and overseeing patient notes and GP2GP transfers.

You will work alongside GPs, nurses and reception staff, handling private medical administration, baby clinic bookings, and reception cover. Strong telephone, MS Office and data protection skills are essential.

Formación

• Excellent telephone skills.
• Sound verbal communication skills.
• Microsoft Office skills.
• Confidentiality and data protection knowledge.
• Good organisational skills.
• Active listening skills.

Responsabilidades

• Scan and file incoming paperwork onto patient records, checking for duplicates, and assign it to folders for action.
• File electronic document transfers into EMIS and assign them within a suitable timeframe.
• Oversee all aspects of patient registrations, including the automated system, paper forms, safeguarding alerts and GP2GP note transfers.
• Oversee all aspects of patient deductions.
• Manage patient notes received from and returned to PCSE, keep EMIS updated on their whereabouts and scan them promptly.
• Administer patient changes of details and keep EMIS up to date.
• Code medical records as directed by the clinical and pharmacy teams.
• Oversee private medical administration and ensure payment is received before work is carried out.
• Manage patient screening programmes and contact non-responders to encourage participation.
• Oversee and manage appointment booking for new baby checks.
• Provide reception and administration cover, including support for QoF and clinical recalls.
• Handle patient queries, manage clinical correspondence and support appointment and referral processes.

Conocimientos

Excellent telephone skills

Verbal communication

Microsoft Office skills

Confidentiality & data protection

Organisational skills

Active listening

Herramientas

Microsoft Office

Descripción del empleo

Esher Green Surgery is seeking a patient services administrator to join its administration team. The role focuses on scanning and filing documents, managing registrations, and overseeing patient notes and GP2GP transfers.

You will work alongside GPs, nurses and reception staff, handling private medical administration, baby clinic bookings, and reception cover. Strong telephone, MS Office and data protection skills are essential.