Medical Front Desk & Records Coordinator

NHS Jobs; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs in Greater London is seeking a diligent receptionist to support a GP practice. You will greet patients, manage check-ins, handle electronic records, and coordinate with clinical staff to ensure smooth patient flow.

The role requires following written protocols, processing mail and documents, and ensuring secure daily closing of the practice. EMIS experience is preferred, with ability to handle prescriptions and triage inquiries.

Responsibilities

• Have thorough knowledge of all practice procedures
• Work in accordance with written protocols
• Scan incoming post and other documents for electronic filing of clinical correspondence
• Action third party requests for medical records in accordance with practice protocol
• Prepare and open up practice at start of day when on early duty
• Greet and receive patients, consulting with members of practice team
• Check patients in on arrival using the EMIS system or direct them to self-check in
• Oversee the reception area to ensure patients are seen in turn
• Deal with prescriptions
• Cover all reception tasks as necessary
• Close and secure practice at end of day when on late duty
• Process appointment requests for today/future appointments by phone and in person using EMIS
• Register new regular and temporary patients; data entry and medical records
• Maintain working knowledge of telephone system
• Answer telephone calls and direct or take messages using the electronic message book
• Sort and date stamp all incoming patient-related mail
• Scan patient-related documents onto medical records using read codes
• Forward relevant documents to the doctor or nurse
• Ensure incoming letters are scanned onto the patient record
• Scan all internal paper documents onto the relevant patients record and store in line with procedure

Job description

NHS Jobs in Greater London is seeking a diligent receptionist to support a GP practice. You will greet patients, manage check-ins, handle electronic records, and coordinate with clinical staff to ensure smooth patient flow.

The role requires following written protocols, processing mail and documents, and ensuring secure daily closing of the practice. EMIS experience is preferred, with ability to handle prescriptions and triage inquiries.