Patient Services Coordinator – GP Practice Front Desk

The Methodist Church in Britain; London Borough of Ealing; On-site; GBP 21,000 - 27,000; Full time

Job summary

Elthorne Park Surgery, a GP practice in London, seeks a receptionist and administrator to support front desk and wider admin tasks. You will warmly welcome patients, handle calls, book appointments, register new patients and process prescriptions, ensuring confidentiality and calm handling of upset patients.

You will work with GPs, nurses and the admin team, following GDPR and safeguarding rules. The role requires good IT skills, clear communication and a patient‑focussed approach, with

Qualifications

• GCSEs in English and Maths at grade A–C are required.
• Basic IT skills and familiarity with practice systems.
• Strong written and spoken communication, and customer service mindset.

Responsibilities

• Welcome patients and handle enquiries in a friendly, professional manner.
• Answer telephone calls and respond to patient queries.
• Book, cancel and rearrange appointments.
• Register new patients and keep information accurate.
• Maintain confidentiality of sensitive patient information.
• Direct patients to the appropriate healthcare professional or service.
• Process repeat prescription requests.
• Relay messages accurately to GPs and the healthcare team.
• Remain calm with upset or difficult patients.
• Maintain accurate records on the practice computer systems.
• Work with GPs, nurses, administrators and the wider team.
• Follow GDPR, confidentiality, safeguarding and health & safety requirements.

Skills

Basic IT skills

Written & verbal comms

Customer service

Telephone skills

Education

GCSE A-C in English & Maths

Job description

Elthorne Park Surgery, a GP practice in London, seeks a receptionist and administrator to support front desk and wider admin tasks. You will warmly welcome patients, handle calls, book appointments, register new patients and process prescriptions, ensuring confidentiality and calm handling of upset patients.

You will work with GPs, nurses and the admin team, following GDPR and safeguarding rules. The role requires good IT skills, clear communication and a patient‑focussed approach, with