Patient Services Receptionist – Flexible Hours Across Sites

North West Borough Healthcare NHS Foundation Trust; England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexibility to work across sites

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated reception and administration professional for a 9-month fixed-term contract of 37.5 hours per week. The role supports the Community Reception team across multiple sites, handling front-desk duties, calls, and data entry with a focus on patient confidentiality.

Strong communication, organisation, and a proactive approach are essential. Flexibility to work across sites and shifts is required to meet service needs.

Qualifications

• Essential criteria include GCSE or NVQ2 or equivalent experience.
• IT literate with confidence in word processing, spreadsheets and emails.
• Experience of patient administration systems and general administration.

Responsibilities

• Provide reception and administrative support for smooth daily operations.
• Receive and direct patients and visitors with sensitivity.
• Answer calls, manage switchboard messages and maintain effective communication.
• Sort and distribute mail and assist data collection for reports.
• Maintain filing systems and records, updating as needed.
• Participate in meetings and ensure confidentiality throughout.
• Monitor building security and keep reception areas clean and safe.
• Cross-site duties may be required.

Skills

IT literate

Keyboard skills

Word processing

Spreadsheets

Email software

Patient administration systems

General administration

Confidentiality

Cash handling

Planning and prioritising

Organisational skills

Teamwork

Communication skills

Telephone skills

Face-to-face communication

Flexibility

Independent working

Education

GCSE or NVQ2

Job description

Mersey Care NHS Foundation Trust is seeking a motivated reception and administration professional for a 9-month fixed-term contract of 37.5 hours per week. The role supports the Community Reception team across multiple sites, handling front-desk duties, calls, and data entry with a focus on patient confidentiality.

Strong communication, organisation, and a proactive approach are essential. Flexibility to work across sites and shifts is required to meet service needs.