Patient Services Receptionist & Admin Clerk — Flexible Hours

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working hours

On-site nursery

Excellent pension scheme

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Receptionist / Administrative Clerk to join the Arthur South Day Procedure Unit. You will greet patients, check them in for clinics and surgeries, and support the admin flow across PAS and hospital records systems.

We value patient-centered service and teamwork, with shifts across 06:30–14:30, 12:00–20:00, and 14:00–22:00. The role involves handling complex queries and maintaining high-quality records in a busy NHS

Qualifications

• Strong reception and front-dof-house admin skills.
• Excellent patient-facing communication and organisational abilities.
• Ability to multitask in a fast-paced clinical environment.
• Team player with a patient-centred approach.

Responsibilities

• Greet patients and check them in for clinic appointments and surgeries.
• Input outcomes and discharges using PAS and other hospital systems.
• Create and collate medical records as required.
• Respond to complex patient queries with the multidisciplinary team.

Skills

Reception skills

Customer service

Multitasking

Team player

Education

GCSEs or equivalent

Tools

PAS system

Medical records software

Job description

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Receptionist / Administrative Clerk to join the Arthur South Day Procedure Unit. You will greet patients, check them in for clinics and surgeries, and support the admin flow across PAS and hospital records systems.

We value patient-centered service and teamwork, with shifts across 06:30–14:30, 12:00–20:00, and 14:00–22:00. The role involves handling complex queries and maintaining high-quality records in a busy NHS