Receptionist / Administrative Clerk | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working hours

On-site nursery

Excellent pension scheme

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Receptionist / Administrative Clerk to join the Arthur South Day Procedure Unit. You will greet patients, check them in for clinics and surgeries, and support the admin flow across PAS and hospital records systems.

We value patient-centered service and teamwork, with shifts across 06:30–14:30, 12:00–20:00, and 14:00–22:00. The role involves handling complex queries and maintaining high-quality records in a busy NHS

Qualifications

• Strong reception and front-dof-house admin skills.
• Excellent patient-facing communication and organisational abilities.
• Ability to multitask in a fast-paced clinical environment.
• Team player with a patient-centred approach.

Responsibilities

• Greet patients and check them in for clinic appointments and surgeries.
• Input outcomes and discharges using PAS and other hospital systems.
• Create and collate medical records as required.
• Respond to complex patient queries with the multidisciplinary team.

Skills

Reception skills

Customer service

Multitasking

Team player

Education

GCSEs or equivalent

Tools

PAS system

Medical records software

Job description

Receptionist / Administrative Clerk | Norfolk and Norwich University Hospitals NHS Foundation Trust

Company:

Company: Norfolk and Norwich University Hospitals NHS Foundation Trust

The Arthur South Day Procedure Unit provides a multi-disciplinary approach to support patients coming in for their surgery and Pre-Op Assessment appointments.

The admin team is comprised of Receptionists and Admission Clerks who work closely together and support the clinical team in the delivery of high quality, patient-focused healthcare for the patients of the Norfolk and Norwich University Hospital.

The unit is a fast-paced environment with a frequent flow of patients coming in all day both for procedures and Out-Patient appointments.

The team operates in shift patterns. The shifts are:

06:30 - 14:30

12:00 – 20:00

14:00 – 22:00

Please note that the team is about to enter a 7- day working week. This means that your set hours would be worked across the full week Saturday and Sunday inclusive. You could be asked to cover other areas in the Care Group doing the same role if the service needed support.

All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

The post holder will be required to provide an effective reception service within Arthur South Day Procedure Unit and Ambulatory Care Unit at the Norfolk and Norwich University Hospital. Working closely with colleagues the post-holder’s responsibilities will be to greet patients and check them in for clinic appointments and surgery, input outcomes and discharges via forms and hospital notes using PAS and other bespoke systems, create and collate medical records preparation and deal with complex patient queries involving the multi-disciplinary team.

The post holder will need to be patient-focused and a strong team player who is able to multitask and balance workloads and able to support the delivery of a high quality, safe and compassionate healthcare service.

The post holder will also be flexible and adaptable to a fast-paced working environment.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Multi Faith prayer room at NNUH Colney Lane site
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Monday 19 Oct 2026

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust