Outpatient Booking Services Support Clerk

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible working hours

On-site nursery

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust in Norwich is seeking an administrative professional to support outpatient services. You will book new appointments by phone and electronic channels, coordinate translations when needed, and manage subsequent communications with patients and GP practices.

You will operate within a large multidisciplinary team at Rouen Road, upholding NHS values and delivering high-quality, patient-centered care with a focus on safe and compassionate

Responsibilities

• The first point of contact for arranging patients' first outpatient appointment including translation/interpretation facilities.
• Managing waiting lists to ensure patients are booked in order of clinical priority.
• Attend to all communications, e.g. emails daily; assess content to determine the appropriate course of action and prioritise the consultant’s/clinical team’s attention.

Job description

Company:

Company: Norfolk and Norwich University Hospitals NHS Foundation Trust

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

Are you looking to work in a fast-paced environment and the opportunity to work in a large-multidisciplinary team, where you can make a difference and improve services for our patients? If so, we want to hear from you!

You will be part of a team working at Rouen Road, working within a large open planned office at Rouen Road booking Outpatient New appointments via the telephone and electronic communications, this includes processing clinic cancellations. The role also involves all hospital systems to contain identical information.

The postholder will communicate with Patients, GP Practices and secretarial and medical colleagues.

PRIDE Values are paramount to this role, ensuring you are people focused at all times, respectful when handling calls and communications.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

• The first point of contact for arranging patients first outpatient appointment including translation/interpretation facilities.
• Managing your waiting lists to ensure patients are booking in turn according to their clinical priority.
• Attend to all communications, for example, emails daily. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultant’s/clinical team’s attention.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Multi Faith prayer room at NNUH Colney Lane site
• Excellent pension scheme and annual leave entitement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert closes on Thursday 29 Oct 2026

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust