Pooled Receptionist | Flexible 7-Day Shifts

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; Hybrid; GBP 12.000 - 17.000; Vollzeit

Benefits dieser Stelle

Flexible hours

On-site nursery

Staff discounts

Free Park & Ride

Pension scheme

Zusammenfassung

The Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting a pooled receptionist for Care Group D at the Norwich hospital on a permanent, part-time basis (15 hours per week). The role requires flexibility to cover seven days and possibly shifts across a 24-hour period.

You will support all reception teams across wards and outpatient areas, delivering high-quality front-desk and patient services.

Qualifikationen

• Provide high-quality reception and support services within inpatient and outpatient settings.
• Communicate effectively with patients, relatives, the public and staff.
• Manage and prioritise appointment systems and waiting areas.

Aufgaben

• Provide a support service to technical, secretarial, medical and nursing staff in the department.
• Carry out receptionist duties including prioritising and arranging appointments and co-ordinating clinics.
• Deal with patients and internal/external enquiries courteously and confidentially.
• Ensure patient safety and wellbeing in the waiting area and alert staff to concerns.
• Maintain logs of telephone requests and convey messages to staff.
• Maintain and prepare appointment lists for clinical work.
• Obtain and prepare notes for clinics and investigations.

Kenntnisse

Reception duties

Patient communication

Appointment coordination

Team support

Multitasking

Jobbeschreibung

The Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting a pooled receptionist for Care Group D at the Norwich hospital on a permanent, part-time basis (15 hours per week). The role requires flexibility to cover seven days and possibly shifts across a 24-hour period.

You will support all reception teams across wards and outpatient areas, delivering high-quality front-desk and patient services.