Ward Clerk & Receptionist - Flexible Hours, Patient Concierge

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working hours

On-site nursery

Free Park & Ride service

Excellent pension scheme

Salary Sacrifice schemes

Wagestream access

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) is seeking a Ward Clerk/Receptionist for the Aylsham Medical Day Unit. You will be the first point of contact for patients, relatives and visitors, providing a welcoming, professional and compassionate reception and administrative support within a busy unit.

The role requires strong communication, organisation and interpersonal skills, with the ability to prioritise workload in a patient-facing environment and work

Qualifications

• First point of contact for patients, relatives and visitors.
• Ability to prioritise workload in a busy patient-facing environment.

Responsibilities

• Manning the front reception desk and welcoming patients, relatives and visitors to the unit.
• Greeting patients attending the service in a friendly, professional and compassionate manner.
• Responding to enquiries and directing queries to the relevant member of staff.
• Accurately recording patient attendance and maintaining information on Trust systems.
• Providing administrative and clerical support to the clinical team.
• Communicating effectively with patients, relatives and colleagues.
• Maintaining confidentiality and ensuring information is handled appropriately.
• Working collaboratively with the multidisciplinary team to support the smooth running of the unit.
• Contributing to a high-quality patient experience and delivering our service in line with the Trust’s PRIDE values.

Skills

Communication skills

Interpersonal skills

Organisational skills

Reliability

Patient-facing experience

Job description

Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH) is seeking a Ward Clerk/Receptionist for the Aylsham Medical Day Unit. You will be the first point of contact for patients, relatives and visitors, providing a welcoming, professional and compassionate reception and administrative support within a busy unit.

The role requires strong communication, organisation and interpersonal skills, with the ability to prioritise workload in a patient-facing environment and work