Patient Services (Receptionist)

NHS Jobs; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is seeking a proactive receptionist to support a GP practice in delivering patient-focused care. You will help on the front desk, manage appointments, and liaise with patients and clinicians to ensure smooth operations.

The role requires accuracy, courtesy, and the ability to work as part of a team in a busy primary care setting. Training and ongoing development are available as part of the Practice Manager’s program.

Qualifications

• Experience in a Primary Care setting.
• EMIS Web experience is desirable.
• Courteous and helpful manner with good communication.

Responsibilities

• Provide reception duties in a GP practice, including welcoming patients and managing inquiries.
• Book appointments and register patients, updating records as needed.
• Input information onto computer systems and support practice clinicians with basic admin tasks.

Job description

Job Description

To provide an efficient and effective service to patients. To support the practice team in their efforts to deliver a patient-focused, high-quality clinical service to our patients incorporating online services and face-to-face services where appropriate.

Opening and Closing Duties

Work on a rota basis to cover early shifts and extended access late shifts.

Book appointments

Register patients Manage general inquiries from patients Support the issuing of prescriptions.

Welcome patients to the Practice

Provide a patient liaison Liaise with other providers on behalf of patients and clinicians such as hospitals.

Clinician Support

Receive and record requests for home visits appropriately and accurately.

IT & Computer

To input required information onto the computer, including registrations and deductions. To enter newly registered patient's details onto the computer and keep registrations up to date. To make patient appointments. Process change of address forms by transferring new data onto the computer.

General Clerical responsibilities

Recall patients to the surgery by letter following their results or hospital visits as requested by the doctors. Ensure that the Doctor's rooms are kept stocked When possible, cover for absent colleagues Start and End of Day Procedures (depending on hours worked) If first to arrive, open up premises at the start of the day, dealing with alarm and make all necessary preparations to receive patients. Make sure the front shutter is open and the glass front doors are unlocked Ensure that the telephone system is operational at the beginning of the day. If you are the last receptionist to leave the premises, ensure that the two patio fire doors are locked, the front shutter is down and the glass front doors are locked. At the end of the day ensure that the reception area is left tidy and ready for incoming colleagues, together with information regarding unsolved or urgent problems.

Training

- stay up to date with all compulsory and additional training requirements communicated to you through your line manager. Be prepared to receive in-house or course training as and when necessary. If there are other areas of interest or significance where you would like training please discuss with the Practice Manager. Any other duties which may be required and agreed with the Practice Manager.

Experience

Experience of working in a Primary Care setting Experienced oin using EMIS Web Courteous, and helpful. Someone with a polite telephone manner and with an attention to detail. An ability to remain calm under pressure. Initiative and enthusiasm. Good communication skills. Well organised and methodical. Someone who can get on well with colleagues and can work as part of a team. Willingness to learn.