Receptionist

Alaska Support Industry Alliance; Daimler Green; On-site; GBP 18,000 - 23,000; Full time

Job summary

Coventry and Rugby GP Alliance in the United Kingdom seeks a personable receptionist to join the front desk, delivering courteous patient care and efficient reception services.

You will greet patients, handle phone calls, process appointments, check in patients, and support with data entry and administrative duties across EMIS. This role emphasizes accessibility and professional client interactions.

Qualifications

• Experience delivering front desk reception and patient care.
• Strong communication and organisational skills.
• Reliable and professional telephone manner.

Responsibilities

• Greet patients and visitors in a friendly and courteous manner.
• Provide reception and telephone support to patients and visitors.
• Process appointment requests and triage calls.
• Check patients in on arrival and update contact details.
• Assist the practice team and support service improvements.

Skills

Customer service

Telephone etiquette

Administrative skills

Reception duties

Tools

EMIS

Job description

Key Duties and Responsibilities: Patient/ Customer Care Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished. To meet and greet patients, members of the public and visitors in a friendly and courteous manner Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members the practice team and CRGPA Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Provide an efficient, courteous and responsive reception and telephone service to the public Participate in new initiatives and future changes in service delivery improvements. Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of
service users. Actively pursue own personal development and take full advantage of training provided. Appointments Process appointment requests by triaging all calls, dealing sympathetically and assessing priorities and initiating action as required. Hand completed repeat prescriptions to patients Play an active role in the coordination, and review of patient surveys e.g. Friends and Family Test Offer solutions and actively listen to patients to resolve issues. Chaperone during consultations as requested Check patients in on arrival at the surgery Check that all patients contact details are correct upon arrival Monitor flow of patients into consulting and treatment rooms Operations Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Deal with all general enquiries Collate patient data as directed Carry out a range of administration duties including word processing and data inputting duties as
required (EMIS), fax, photocopy and post. Patient Registrations Process new patient registrations and change of patient details, using appropriate systems Ensure that up to date and comprehensive information is available at all times through liaison with other Team members Facilities Tidy doctors rooms and replenish supplies of forms on completion of sessions Keeping the reception area tidy and free from obstructions and clutter Keeping the reception well-stocked with stationery and other supplies Have a thorough knowledge of all practice procedures and work in accordance of approved protocols. Ensure building security- have a thorough knowledge of doors/ windows/alarm Other Tasks Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar
work. Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager. Contributing to the development and improvement of services to patients Play an active role in the induction/ training of new staff members Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in line with changing business need in consultation with the post holder.