Receptionist/Administrator

Church Langley Medical Practice; Harlow; On-site; GBP 18,000 - 22,000; Full time

Job summary

Church Langley Medical Practice in the United Kingdom is seeking a receptionist to support the smooth running of the practice reception desk, acting as a liaison between patients, clinicians and staff. You will welcome visitors, handle enquiries, maintain patient records, and ensure confidentiality at all times.

Responsibilities include data entry into electronic patient record systems, managing appointments, issuing prescriptions forms, and providing a high standard of customer service in a

Qualifications

• Experience in front-facing customer service and handling confidential information.
• Ability to communicate clearly with patients and team members.
• Awareness of data protection and patient privacy requirements.

Responsibilities

• Maintain an efficient filing system and keep records secure.
• Answer phones, take messages, and arrange appointments.
• Welcome visitors, respond to enquiries, and refer to senior colleagues when needed.
• Enter data into the electronic patient record system accurately.

Skills

Customer service

Confidentiality

Communication

Job description

To ensure the smooth running of the reception desk in a professional and organized manner. To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of the practice team and to provide a high standard of customer services at all times. To efficiently and accurately enter data onto the Practices electronic patient record system in line with the Practice procedure. To welcome and deal with any enquiries from all visitors to the Practice in a polite, friendly and efficient manner. Absolute confidentiality about matters relating to patients, staff and the practice must be adhered to. To ensure requirements for appointments, repeat prescriptions, medical certificates, clinical test forms, etc. are actioned in accordance with Practice policy and procedure. To respond to all queries and requests for assistance from patients and visitors in a polite and friendly manner and, where appropriate, refer to a more senior colleague. To answer the telephone and make calls as required in a polite manner, taking messages and making appointments as necessary and as directed. Register new patients following practice policy (forms are filled in fully and correctly) File medical records. To ensure that the waiting rooms and consulting rooms are re-stocked with prescriptions and made tidy every morning and every evening. To attend all staff training sessions, as required, and to develop new skills to cover absences of colleagues throughout the year. Staff working in the evening, to make sure that the premises is fully vacated by patients via checking public areas. Ensuring that the premises are securely locked including windows and to turn on the security system if last person to leave the premises. This job description is not exhaustive and is intended to provide an outline of the key tasks and responsibilities only.

Main duties and Key tasks

To maintain an efficient filing system. Confidentiality Respect patients confidentiality and act appropriately Ensure information about staff, doctors and other healthcare workers is regarded as strictly confidential Ensure all rules relating to data protection are complied with.

Equality and Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication

Communicate effectively with other team members and with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly

Freedom of Information

The post holder should be aware of the responsibility placed on employees under the Freedom of Information Act 2000 and is responsible for helping to ensure that the Practice complies with the Act when handling or dealing with any information relating to Practice activity