Patient Services Reception Supervisor

NHS Jobs; Dewsbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs is seeking a Reception Supervisor for the Enhanced Access Service. You will manage and supervise hub reception staff, ensure openings, closings and security checks, and maintain accurate documentation in Team Net.

You will be the first point of contact for patients, coordinate appointments, protect confidentiality, and support clinicians with referrals and pathology result processing. The role requires autonomous workload management and participation in monthly supervisor meetings.

Qualifications

• Experience supervising staff is essential.
• Ability to coordinate and manage workload within a hub.
• Maintain high standards of confidentiality and data protection.

Responsibilities

• Oversee opening, closing and security checks for the hub location.
• Supervise reception staff; conduct inductions and appraisals.
• Ensure documentation and Team Net records are kept up-to-date.
• Be the first point of contact for patients arriving at the hub; manage appointments and communications.
• Coordinate workload to capacity and escalate to clinicians or emergency services when needed.
• Attend monthly Supervisors meetings and maintain hub rooms in a suitable state.
• Process referrals generated by EA clinicians daily and assign pathology results.

Skills

Staff management

Team coordination

Communication

Attention to detail

Tools

Team Net

Job description

NHS Jobs is seeking a Reception Supervisor for the Enhanced Access Service. You will manage and supervise hub reception staff, ensure openings, closings and security checks, and maintain accurate documentation in Team Net.

You will be the first point of contact for patients, coordinate appointments, protect confidentiality, and support clinicians with referrals and pathology result processing. The role requires autonomous workload management and participation in monthly supervisor meetings.