Medical Receptionist & Patient Services Coordinator

NHS Jobs; Tees Valley; On-site; GBP 20,000 - 23,000; Full time

Job summary

NHS Jobs is seeking a receptionist to provide a wide range of reception duties and general support to the multidisciplinary team within a GP practice. You will greet and direct patients, manage the appointment system, book appointments, process information and assist patients as required.

You will be the central point of contact for patients, distribute information and liaise with clinical and external service providers.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Process telephone and requests for eConsults.
• Answer incoming phone calls and transfer or address requests.
• Signpost patients to the correct service.
• Initiate contact with and respond to patients, team members and external agencies.
• Read code data on Systm One.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information.
• Input data into patients' healthcare records.
• Direct requests for information to the administrative team.
• Manage all queries efficiently.
• Carry out system searches as requested.
• Maintain a clean, tidy, and efficient working area.
• Monitor and maintain the reception area and notice boards.
• Support clinical staff with general tasks as requested.
• Support patients using the eConsult system.

Job description

NHS Jobs is seeking a receptionist to provide a wide range of reception duties and general support to the multidisciplinary team within a GP practice. You will greet and direct patients, manage the appointment system, book appointments, process information and assist patients as required.

You will be the central point of contact for patients, distribute information and liaise with clinical and external service providers.