Health Practice Receptionist & Admin Specialist

NHS Jobs; Great Yarmouth; Presencial; GBP 12.000 - 17.000; Jornada completa

Descripción de la vacante

NHS Jobs is seeking a Receptionist to support health-service delivery in a UK general practice environment. The role focuses on accurate data handling in the clinical system, managing appointments, handling patient inquiries, and signposting to appropriate services.

The successful candidate will perform broad administrative tasks, support clinical staff, and contribute to governance, infection control, and safeguarding procedures, while maintaining standards of data privacy and security.

Responsabilidades

• Accurately detail information on patients records within the clinical system
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Assist with total triage administration
• Answer incoming phone calls, transferring calls or dealing with callers requests appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Photocopy documentation as required
• Enter data for new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Undertake a broad spectrum of administrative duties commensurate with the role
• Be an integral part of the general practice team
• Act as a chaperone as required
• Be aware of duties and responsibilities under current legislation and adhere to practice policies and procedures on safeguarding adults and children
• Support the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Contribute to and embrace the spectrum of clinical governance
• Maintain a clean, tidy and effective working area at all times
• Attend a formal appraisal with the line manager at least every 12 months; progress against agreed performance and training objectives will be reviewed regularly so that new objectives can be agreed
• There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.

Descripción del empleo

NHS Jobs is seeking a Receptionist to support health-service delivery in a UK general practice environment. The role focuses on accurate data handling in the clinical system, managing appointments, handling patient inquiries, and signposting to appropriate services.

The successful candidate will perform broad administrative tasks, support clinical staff, and contribute to governance, infection control, and safeguarding procedures, while maintaining standards of data privacy and security.