Reception Supervisor - Enhanced Access Service

NHS Jobs; Dewsbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs is seeking a Reception Supervisor for the Enhanced Access Service. You will manage and supervise hub reception staff, ensure openings, closings and security checks, and maintain accurate documentation in Team Net.

You will be the first point of contact for patients, coordinate appointments, protect confidentiality, and support clinicians with referrals and pathology result processing. The role requires autonomous workload management and participation in monthly supervisor meetings.

Qualifications

• Experience supervising staff is essential.
• Ability to coordinate and manage workload within a hub.
• Maintain high standards of confidentiality and data protection.

Responsibilities

• Oversee opening, closing and security checks for the hub location.
• Supervise reception staff; conduct inductions and appraisals.
• Ensure documentation and Team Net records are kept up-to-date.
• Be the first point of contact for patients arriving at the hub; manage appointments and communications.
• Coordinate workload to capacity and escalate to clinicians or emergency services when needed.
• Attend monthly Supervisors meetings and maintain hub rooms in a suitable state.
• Process referrals generated by EA clinicians daily and assign pathology results.

Skills

Staff management

Team coordination

Communication

Attention to detail

Tools

Team Net

Job description

Reception Supervisor - Enhanced Access Service

**Managing and Supervising Staff Experience Essential** Ensuring and checking that opening, closing and security checks required for that hub location have been carried out according to processes. Making sure appropriate documentation of Supervisor assigned checks are stored and filed for reference via Team Net. To ensure staff are following set processes and procedures during shift. Assist in the communication and cascade of new information or service relevant changes to all relevant staff. Ensure the telephone is answered promptly at the hub location and assist when required. Ensure that correct processes are followed in accordance with hub working. Responsible for new Reception members induction Responsible for ensuring the Supervisors task group is dealt with on a daily basis Support reception staff with the use of Team Net Responsible for Reception members appraisal Ensure monthly (or at any other frequency as required), emergency drug & equipment checks are completed and documented on Team Net. Ensure daily hub checks are completed and documented on Team Net along with any other TeamNet tasks that are assigned to you. Attendance at monthly Supervisors meetings Ensure hub (and any rooms utilised during shift) are left in an appropriate state To be the first point of contact for patients arriving at the hub. Processing confidential patient information to pass to Clinicians. Contacting patients with appointment times. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. Alerting Emergency Services in the event of an emergency and/or gain help from within the department. Gain an understanding of coordinating workload to capacity. To work autonomously, managing own workload effectively referring to line manager when necessary. To adhere to all Curo Health Policies and Procedures. Participate and ensure own on-going development. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security. Undertake any other activities deemed appropriate and necessary by the organisation. Process referrals generated by EA clinicians in a timely manner Assign pathology results on a daily basis