Front Desk & Patient Services Administrator

NHS Jobs; Rotherham; Sur place; GBP 20 000 - 26 000; Plein temps

Résumé du poste

NHS Jobs is seeking a Receptionist/Administrator to help our practice run smoothly and ensure patients receive excellent care. You will support clinical and administrative teams while providing a warm, professional service to everyone who walks through our doors.

You will manage appointments, welcome patients, arrange interpreter services, maintain electronic patient records, handle calls, and support audits and recalls, while upholding confidentiality and safeguarding patient privacy.

Responsabilités

• Manage new and follow-up appointments efficiently using our clinical IT system
• Welcome patients and direct them to the appropriate clinician or service
• Act as a chaperone when required
• Arrange interpretation services for patients who need language support
• Maintain accurate, up-to-date electronic patient records using the correct coding
• Prepare the reception area for incoming colleagues and contribute to smooth handovers between shifts
• Handle telephone enquiries, take messages, and direct calls appropriately
• Process incoming and outgoing correspondence, including managing workflow tasks
• Deal with patient and administrative queries promptly and professionally
• Enter information into patient records as needed
• Support the team with searches, audits, and recall processes
• Maintain confidentiality at all times and offer patients a private space if they need to discuss sensitive matters

Description du poste

NHS Jobs is seeking a Receptionist/Administrator to help our practice run smoothly and ensure patients receive excellent care. You will support clinical and administrative teams while providing a warm, professional service to everyone who walks through our doors.

You will manage appointments, welcome patients, arrange interpreter services, maintain electronic patient records, handle calls, and support audits and recalls, while upholding confidentiality and safeguarding patient privacy.