Reception Team Lead & Operations Supervisor

NHS Jobs; Corby; On-site; GBP 24,000 - 32,000; Full time

Job summary

NHS Jobs is seeking a Reception Supervisor to oversee day-to-day reception operations and lead the team in Corby.

You will supervise staff, drive induction and training, manage rotas, monitor performance and ensure a positive, professional environment while safeguarding patient access and data privacy.

In this working supervisor role you will also perform reception duties during busy periods and absences, maintaining service levels and delivering a high standard of patient care.

Responsibilities

• Provide day-to-day supervision and support to reception staff.
• Act as a first point of contact for reception team queries.
• Support the induction, training and development of new reception staff.
• Assist in monitoring staff performance and identifying training needs.
• Promote a positive, professional and supportive working environment.
• Support management in monitoring attendance and staffing levels.
• Oversee the smooth day-to-day running of reception services.
• Monitor reception workflows and ensure tasks are completed within agreed timescales.
• Assist with the allocation of reception duties and daily workload management.
• Ensure adequate reception cover is maintained throughout the working day.
• Creating and managing daily job rotas for reception team
• Support the management of reception shift rotas where required.
• Lead by example by undertaking reception duties as part of the role.
• Operations: Provide operational cover during periods of staff absence, annual leave or unexpected increases in demand.
• Assist with front-line reception activities, telephone enquiries, appointment booking and patient navigation when necessary to maintain service delivery.
• Support the reception team during busy periods and help ensure patient services continue to operate effectively.
• The Reception Supervisor will be a working supervisor role, providing day-to-day leadership and support to the reception team whilst also undertaking reception duties and helping to maintain service levels during periods of staff absence, annual leave and increased operational demand.

Job description

NHS Jobs is seeking a Reception Supervisor to oversee day-to-day reception operations and lead the team in Corby.

You will supervise staff, drive induction and training, manage rotas, monitor performance and ensure a positive, professional environment while safeguarding patient access and data privacy.

In this working supervisor role you will also perform reception duties during busy periods and absences, maintaining service levels and delivering a high standard of patient care.