Patient Access Front Desk Specialist (Flexible Hours)

NHS Jobs; Ormskirk; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs is seeking a reception-focused role within a NHS clinic in the United Kingdom. The post involves delivering excellent patient-facing service, handling queries, and supporting access to services while working with the clinical team.

The successful candidate will manage workloads, maintain accurate records, and follow SOPs, contributing to service development and a safe, welcoming environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a team and take initiative.
• Proficient IT skills including databases, email, and standard software.

Responsibilities

• Provide friendly, high-level customer service to patients entering the clinic.
• Follow instructions and procedures precisely.
• Work in a team but use your own initiative to work independently, efficiently and effectively.
• Take responsibility for managing your own workload.
• Be inclusive and support access to services.
• Communicate effectively and manage conflicts with upset patients.
• Be confident using the phone.
• Ensure tidiness of the premises you are responsible for.
• Collaborate with clinical team and seek guidance when needed for patient matters.
• Attend relevant meetings and contribute to service development.
• Use computer skills to access drives, databases, email and approved resources, and appraise sources.

Skills

Customer service

Communication

Teamwork

Initiative

Tools

EMIS

Job description

NHS Jobs is seeking a reception-focused role within a NHS clinic in the United Kingdom. The post involves delivering excellent patient-facing service, handling queries, and supporting access to services while working with the clinical team.

The successful candidate will manage workloads, maintain accurate records, and follow SOPs, contributing to service development and a safe, welcoming environment.