Part-Time Patient Advisor & Front Desk Specialist

Holes Lane Medical Ltd; Coalville; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Progression opportunities

Training and development

Job summary

Holes Lane Medical Centre is seeking a friendly, professional Patient Advisor/Receptionist to join the front-of-house team. You will be the first point of contact for patients, handling appointments, records, enquiries, and supporting the clinical team for smooth daily operations.

We offer a 25-hour week with shifts across Monday, Tuesday, Thursday, and Friday afternoons, aiming to provide a warm and confidential environment with opportunities for training and development.

Qualifications

• Proficient in Microsoft Office and general IT systems.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and assist patients in a courteous and efficient manner.
• Schedule appointments and manage bookings.
• Answer phone calls and respond to patient queries.
• Update and maintain accurate patient records.
• Support administrative tasks and always ensure confidentiality.
• Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment.

Skills

Microsoft Office

IT systems

Communication

Customer service

Education

NVQ Business Admin

Tools

SystmOne

Job description

Holes Lane Medical Centre is seeking a friendly, professional Patient Advisor/Receptionist to join the front-of-house team. You will be the first point of contact for patients, handling appointments, records, enquiries, and supporting the clinical team for smooth daily operations.

We offer a 25-hour week with shifts across Monday, Tuesday, Thursday, and Friday afternoons, aiming to provide a warm and confidential environment with opportunities for training and development.