Patient Services & Office Reception Coordinator

ELM Alliance LTD; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

ELM Alliance Ltd, a provider delivering NHS services to patients across Redcar, Cleveland and Middlesbrough, seeks a Head Office Receptionist to deliver a professional reception and administrative service. You will be the first point of contact for patients, member practices and visitors, handling calls and maintaining a welcoming, confidential front desk environment.

The role supports the Executive Leadership Team with varied admin duties, including appointment bookings, NHS E-Referral

Qualifications

• Experience delivering professional front-desk reception and admin support.
• Strong organisational skills with ability to manage a varied workload.
• Confidentiality and professionalism when handling sensitive information.

Responsibilities

• Act as the first point of contact for patients, visitors and stakeholders.
• Answer incoming telephone calls promptly and courteously.
• Respond to routine enquiries and direct calls to appropriate person or team.
• Take accurate messages and relay promptly to the relevant person.

Skills

Customer service

Telephone handling

Administrative support

Tools

MS Office

Email management

Job description

ELM Alliance Ltd, a provider delivering NHS services to patients across Redcar, Cleveland and Middlesbrough, seeks a Head Office Receptionist to deliver a professional reception and administrative service. You will be the first point of contact for patients, member practices and visitors, handling calls and maintaining a welcoming, confidential front desk environment.

The role supports the Executive Leadership Team with varied admin duties, including appointment bookings, NHS E-Referral