NHS GP Receptionist & Admin | Patient Experience Lead

Equals One Ltd; Leeds; On-site; GBP 19,000 - 22,000; Part time

Job summary

Equals One Ltd in North Leeds is seeking an experienced GP Receptionist / Office Administrator to join its private healthcare team. You will be the first point of contact for patients, delivering a warm, professional welcome from enquiry through to appointment and follow-up.

Reporting to the Reception & Practice Manager, you will handle reception and admin duties, coordinate appointments, manage diaries, and support the practice with routine compliance checks while maintaining patient

Qualifications

• Previous NHS GP reception experience.
• Proactive problem-solving approach and initiative.
• Positive, solutions-focused attitude and teamwork.
• Excellent customer service and interpersonal skills.
• Confident and professional telephone manner.
• Strong written and verbal communication; listening.
• Discretion handling confidential information.
• Ability to prioritise and multitask.
• Strong organisational and time-management skills.
• Good IT skills and confidence with office systems.
• Attention to detail.
• Remain calm under pressure.
• Team-focused approach.

Responsibilities

• Welcoming patients and maintaining a warm, professional reception.
• Answering telephone calls and responding to emails.
• Booking and coordinating patient appointments.
• Managing diaries and appointment schedules.
• Preparing, maintaining and filing patient documentation.
• Providing a professional and supportive service throughout the patient journey.
• Making follow-up telephone calls to patients.
• Preparing letters, patient information and other practice documentation.
• Supporting patient surveys and new patient administration.
• General administrative duties including filing, archiving, photocopying and handling post.
• Maintaining clean, professional reception and patient areas.
• Providing wider administrative support to the practice team.
• Maintaining compliant records and weekly checks.

Skills

NHS GP reception

Customer service

Telephone skills

Administrative support

Diary management

Communication skills

Data handling

IT proficiency

Organisational skills

Tools

MS Office

Email client

Booking systems

Job description

Equals One Ltd in North Leeds is seeking an experienced GP Receptionist / Office Administrator to join its private healthcare team. You will be the first point of contact for patients, delivering a warm, professional welcome from enquiry through to appointment and follow-up.

Reporting to the Reception & Practice Manager, you will handle reception and admin duties, coordinate appointments, manage diaries, and support the practice with routine compliance checks while maintaining patient