Head Office Receptionist

ELM Alliance LTD; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Job summary

ELM Alliance Ltd, a provider delivering NHS services to patients across Redcar, Cleveland and Middlesbrough, seeks a Head Office Receptionist to deliver a professional reception and administrative service. You will be the first point of contact for patients, member practices and visitors, handling calls and maintaining a welcoming, confidential front desk environment.

The role supports the Executive Leadership Team with varied admin duties, including appointment bookings, NHS E-Referral

Qualifications

• Experience delivering professional front-desk reception and admin support.
• Strong organisational skills with ability to manage a varied workload.
• Confidentiality and professionalism when handling sensitive information.

Responsibilities

• Act as the first point of contact for patients, visitors and stakeholders.
• Answer incoming telephone calls promptly and courteously.
• Respond to routine enquiries and direct calls to appropriate person or team.
• Take accurate messages and relay promptly to the relevant person.

Skills

Customer service

Telephone handling

Administrative support

Tools

MS Office

Email management

Job description

The Head Office Receptionist is responsible for providing a professional and efficient reception and administrative service to ELM Alliance.

The post holder will act as the first point of contact for patients, member practices, stakeholders and visitors, managing telephone enquiriesand providing a welcoming and professional service.

The role will support the Executive Leadership Team and wider head office team with a range of administrative duties, ensuring the smooth day to day operation of the organisation.

Responsibilities include patient administration, appointment booking, NHS E-Referral Service Administration, Support for community sexual health services, document management, meeting administration and general office support.

The post holder will be organised, adaptable, and able to manage a varied workload whilst maintaining high levels of confidentiality and professionalism.

Main duties of the job

• Act as the first point of contact for patients visitors member practices and stakeholders
• Answer incoming telephone calls promptly professionally and courteously
• Respond to routine enquiries and direct calls to the appropriate person or team
• Take accurate messages and ensure these are communicated to the relevant person in a timely manner
• Welcome visitors to Head Office and provide assistance as required
• Maintain a professional customer focused and welcoming service at all times
• Manage Head Office email inboxes as required and respond to or redirect enquiries appropriately

ELM Alliance Ltd was formed by the GP Practices in 2017 and has approximately 250 people working for us and with us. We deliver NHS services to the patients of Redcar, Cleveland and Middlesbrough and are wholly owned by the local GP Practices. Our services include primary care general practice, services to care homes and community services such as dermatology. The landscape is changing; both the way we interact with patients and the local structures. It is an exciting and dynamic time to work with General Practice, other NHS providers and the voluntary sectors.