Patient Services & Scheduling Coordinator

East Lancashire Hospitals NHS Trust; Nelson; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Lancashire Hospitals NHS Trust requires a professional receptionist to join the Administration Hub. You will handle reception duties, answer calls, book appointments using EMIS and support clinical teams with clerical tasks.

For this NHS role, you will need strong communication and IT skills, with the ability to work autonomously when required, while maintaining confidentiality and high service standards.

Qualifications

• Proven ability to communicate clearly with patients and staff.
• Strong IT skills including MS Office and email
• Experience of EMIS or similar patient administration system is desirable.

Responsibilities

• Provide professional reception, telephone and appointment booking services.
• Receive, sort and direct mail and electronic communications.
• Schedule and book patient appointments using EMIS; ensure records are available to health professionals.

Skills

Communication

IT literacy

EMIS knowledge

Telephone handling

Attention to detail

Education

GCSEs (English, Maths)

Tools

EMIS

Microsoft Office

Job description

East Lancashire Hospitals NHS Trust requires a professional receptionist to join the Administration Hub. You will handle reception duties, answer calls, book appointments using EMIS and support clinical teams with clerical tasks.

For this NHS role, you will need strong communication and IT skills, with the ability to work autonomously when required, while maintaining confidentiality and high service standards.