Care Navigator - Reception

The Elms; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Elms, Liverpool, is seeking an outgoing Care Navigator to join our Reception and Administration Team on a full-time basis. The role involves greeting and booking in patients at the front desk, and supporting patients and staff at the surgery.

Key duties include managing patient enquiries, arranging appointments, organising home visits, and handling post, emails, and records. You will also assist with repeat prescriptions and liaise with GPs and practice staff in a busy inner-city practice of

Qualifications

• Greeting and booking in patients at the front desk.
• Managing patient enquiries via telephone and in person.
• Handling appointments, home visits and repeat prescriptions.
• Liaising with GPs and practice staff; admin and records management.
• Scanning and Read Coding of incoming mail to patient notes.

Responsibilities

• Manage patient enquiries via telephone and in person.
• Take messages and book appointments in surgery.
• Arrange home visits and manage the waiting room activities.
• Chaperone when required and liaise with GP practice staff.
• Maintain accurate records, post and emails, and repeat prescription processing.

Job description

We are looking for an outgoing and enthusiastic Care Navigatorto join our Reception and Administration Teamon a full time basis. We are a friendly, busy practice with a great team who strive for excellence in patient care and staff wellbeing., You main duties will be in the practice reception area, undertaking patient administration, greeting and booking in patients at the front desk and supporting patients and staff at the surgery.

• Management of patient enquiries via telephone and in person
• Taking messages and booking appointments in surgery
• Arranging home visits.
• Administering the waiting room and appropriate systems.
• Making appointments for in house clinics and attached services.
• Chaperoning when required.
• Liasing with GPs & practice staff
• Carrying out tasks
• Dealing with post & emails
• Document and Records Management
• Registration of New patients.
• Scanning and Read Coding of incoming mail on to patient electronic notes.
• Management of repeat prescriptions
• Support medicines mngt where required
• Prepare prescription or query
• Forward to GPs
• Liaise with GPs and Reception/Administrative Team
• Maintain clear working areas Any other administrative tasks as required from time to time by the practice.

This is a busy inner-city practice of 9,900 patients. The practice has 3 Partners, 9 salaried GPs, a Pharmacy team, Nursing team as well as a dynamic Administration team. The Elms is a training practice for GP registrars.