Patient Services Lead — Flexible Hours & Growth

Sussex Primary Care Limited; Brighton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

Car lease scheme

Cycle to Work scheme

Supportive clinical and administrative

Job summary

Sussex Primary Care is seeking a Patient Services Manager for The Avenue Surgery in Bevendean, Brighton and Hove. This permanent, 30-hour-per-week role leads the administrative and reception function to ensure a high-quality patient experience.

You will manage staffing rotas, supervise the patient services team, and collaborate with the Practice Manager to drive service improvements and maintain professional patient communications across calls, emails and social channels.

Qualifications

• Experience supervising or managing teams.
• Excellent communication and interpersonal skills.
• Experience in customer-facing or healthcare environments.
• Strong organisational and workload management abilities.
• Ability to work independently and take initiative.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead and support the administrative and patient services team.
• Manage staffing rotas, annual leave, and day-to-day operational cover.
• Oversee administrative processes including coding, prescriptions, correspondence, and task management.
• Support staff development through induction, supervision, appraisal, and training.
• Ensure high standards of patient communication across telephone, email, website, and social media channels.
• Contribute to service development and continuous improvement initiatives.
• Support the Practice Manager with complaints, investigations, and operational projects.
• Foster a positive, collaborative, patient-centred culture within the team.

Skills

Supervisory experience

Communication skills

Customer-facing experience

Organisation

Independence/initiative

IT skills (Microsoft Office)

Calm, professional demeanor

Tools

Microsoft Office

Job description

Sussex Primary Care is seeking a Patient Services Manager for The Avenue Surgery in Bevendean, Brighton and Hove. This permanent, 30-hour-per-week role leads the administrative and reception function to ensure a high-quality patient experience.

You will manage staffing rotas, supervise the patient services team, and collaborate with the Practice Manager to drive service improvements and maintain professional patient communications across calls, emails and social channels.