Patient Services Manager - Crawley Down Health Centre

Modality Partnership; Crawley Down; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

NHS Pension

Annual Leave (27 days + bank holidays)

Employee discounts

Employee Assistance Programme (EAP)

Career development pathways

Enhanced family-friendly policies

Flexible working options

Wellbeing support

Job summary

Modality Partnership is recruiting a Patient Services Manager for Crawley Down Health Centre. The role focuses on leading patient services, improving service delivery, and supporting clinical and non-clinical teams to provide excellent patient experiences.

The position requires strong communication, organisational skills, and leadership capabilities. You will work with divisional managers and support teams to drive improvement and ensure high-quality patient care.

Qualifications

• Effective written and verbal communication skills.
• Ability to manage difficult situations and challenging behaviours.
• Strong leadership and team management abilities.
• Ability to work collaboratively to develop solutions.
• Good IT and organisational skills.

Responsibilities

• Staff and rota management, payroll and expenses oversight.
• Organising meetings and handling patient queries.
• Ensuring CQC compliance and supporting policy implementation.
• Collaborating with central support teams (finance, HR, recruitment, complaints).
• Drive service delivery improvements and change management within the practice.

Skills

Effective written and verbal communic

Difficult situations management

Leadership and team management

Collaborative problem solving

IT and organisational skills

Education

NVQ Level 3 or equivalent

Job description

Patient Services Manager - Crawley Down Health Centre

Ready to make an impact? Why not consider joining us as a Patient Services Manager at Crawley Down Health Centre

We have an exciting opportunity for a motivated and experienced individual to lead and support the delivery of high-quality patient services across the division. If you are passionate about leadership, service improvement, and creating a positive patient experience, we would love to hear from you.

This role is suited to individuals who are strong communicators, highly organised, and confident leaders. You will play a key role in overseeing the day-to-day operational management of the practice, ensuring patients receive an excellent service while supporting both clinical and non-clinical teams.

As an employee with us, you can benefit from:

• Enrolment in the NHS pension scheme
• Minimum 27 days annual leave plus 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Education and career development pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support and initiatives

Main duties of the job

This is a varied leadership andmanagement role supporting the smooth and effective running of practiceoperations. Working as part of a wider divisional management team, you willhelp drive service delivery and continuous improvement.

Key responsibilities include staff androta management, payroll and expenses oversight, organising meetings, handlingpatient queries, and ensuring CQC compliance. You will also support theimplementation of policies and improvement projects.

You will work closely with centralsupport teams (finance, HR, recruitment, and complaints), requiring a flexible,proactive, and resourceful approach and you will need to work resourcefully tomeet the needs of the service.

About us

Our Mid Sussex practices are part ofModality Partnership, one of the UKs largest GP super-partnerships, servingover 500,000 patients with a workforce of more than 1,800 staff. We arecommitted to innovation and improving how services are delivered.

You will work with key stakeholdersincluding Divisional Managers, GP Partners, and the Divisional Board to enhanceways of working and improve patient and staff experience. This role offers abroad portfolio including leadership, staff management, and change managementwithin Primary Care.

All employees have access to careerdevelopment pathways. We are proud to be an Equal Opportunities Employercommitted to fairness and inclusion.

Job responsibilities

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.

You will enjoy this role if you are passionate about leadership, service improvement, and implementing innovative solutions. You will work closely with leadership teams to influence change and improve service delivery.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at interview.

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

Skills

• Effective written and verbal communication skills
• Ability to manage difficult situations and challenging behaviours
• Strong leadership and team management abilities
• Ability to work collaboratively to develop solutions
• Good IT and organisational skills

Knowledge

• MS Office software packages
• Patient services systems, procedures, and policies
• Basic knowledge of HR policies and procedures
• Understanding of appraisal systems
• Knowledge of sickness and absence policies
• Recruitment processes awareness
• Health and Safety procedures
• Experience in a supervisory role

Personal Qualities

• Professional approach to work
• Strong team player
• Smart appearance
• Exercises tact and discretion at all times
• Demonstrates initiative to handle any unforeseen events during a shift
• Demonstrates flexibility towards new working practices and towards working hours

Qualifications

• NVQ Level 3 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.