Patient Services Coordinator — Flexible Hours & Impact

Fakenham Medical Practice; Fakenham; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

Fakenham Medical Practice is seeking a Patient Services Coordinator to be the first point of contact for patients, carers and visitors. You will manage appointments, referrals and communications across clinical teams, ensuring a smooth care journey and timely follow-ups.

The role requires flexibility across reception and administrative tasks to support high-quality patient care. The position supports services within a busy practice serving around 15,900 patients, with extended hours and a focus

Qualifications

• Good standard of general education
• Experience in reception or front-of-house roles
• Experience working in healthcare or NHS environment
• Familiar with SystmOne or similar clinical systems
• Knowledge of NHS e-Referral Service (e-RS) would be advantageous
• Strong IT and data entry skills
• Excellent communication and interpersonal abilities
• Ability to work flexibly across reception and admin duties

Responsabilités

• Meet and greet patients and visitors in person, by phone, and online forms.
• Respond to queries with empathy and professionalism and help navigate services.
• Book, amend and cancel appointments across clinical teams and communicate follow-ups.
• Arrange referrals, tests and follow-up appointments, including NHS e-Referral Service.
• Process incoming correspondence and route items to clinicians.
• Coordinate with secondary care, social services and other providers.
• Identify complex needs and escalate appropriately.
• Explain services and procedures to new patients and temporary residents.

Connaissances

Customer service

Reception

Administrative support

SystmOne

NHS e-Referral Service

IT skills

Phone etiquette

Data entry

Medical terminology

Communication

Formation

GCSE English

GCSE Maths

NVQ Level 2 in Customer Care

AMS PAR / medical terminology qualification

Outils

SystmOne

e-RS

MS Word

Outlook

Description du poste

Fakenham Medical Practice is seeking a Patient Services Coordinator to be the first point of contact for patients, carers and visitors. You will manage appointments, referrals and communications across clinical teams, ensuring a smooth care journey and timely follow-ups.

The role requires flexibility across reception and administrative tasks to support high-quality patient care. The position supports services within a busy practice serving around 15,900 patients, with extended hours and a focus