Digital Patient Services Assistant — Flexible, Impactful

Modality Partnership; Greater London; On-site; GBP 64,000 - 71,000; Full time

Benefits offered by this job

Annual leave 27 days + 8 bank holidays

Employee discounts

Employee Assistance Programme (EAP)

Career development and education

Enhanced family-friendly policies

Flexible working options

Job summary

The Jenner Practice, South Lewisham Group Practice & Bellingham Green Surgery are seeking Patient Services Assistants to join our Lewisham division in London. This dynamic role blends reception duties with digital tools to manage appointments, handle enquiries, and guide patients to the right teams.

You will work as part of a supportive team with flexible full-time or part-time posts, focused on excellent customer service and ongoing professional development within Modality Partnership.

Qualifications

• Experience in NHS/general practice preferred.
• Strong customer service and communication skills.
• Ability to use digital tools and automate workflows.
• Flexible and resilient in a fast-paced environment.

Responsibilities

• Manage appointments and patient enquiries using digital triage.
• Handle administrative tasks and data entry.
• Support team with flexible, innovative patient care.
• Signpost patients to the right team members.

Skills

Customer service

Communication

Problem solving

Administrative tasks

Team player

Tools

NHS/Clinical systems

MS Office

Job description

The Jenner Practice, South Lewisham Group Practice & Bellingham Green Surgery are seeking Patient Services Assistants to join our Lewisham division in London. This dynamic role blends reception duties with digital tools to manage appointments, handle enquiries, and guide patients to the right teams.

You will work as part of a supportive team with flexible full-time or part-time posts, focused on excellent customer service and ongoing professional development within Modality Partnership.